BMO Investorline Review

Customer Rating:    brokerage firms reviews

BMO InvestorLine customer reviews 2017: complaints, feedback from clients, pros and cons. Is it safe to invest?

  • Stocks: $29 if account less than 50K, $9.95 if over 50K or making over 30 trades per quater.
  • Options: $9.95
  • Mutual funds: $43
  • Minimum to open: 5,000 for TFSA, $0 for RRSP. Minimum balance for best or discounted commission is $50,000.

BMO InvestorLine cash/margin accounts, retirement savings accounts (RRSPs, LIRAs, LRSPs, RLSP), RESPs, TFSAs, retirement income accounts.

About BMO InvestorLine

Established in 1817 and based in Canada, BMO Financial Group serves more than 11 million personal, commercial, corporate and institutional customers in North America and internationally. Our operating groups – Personal and Commercial Banking, BMO Bank of Montreal in Canada and Harris in the United States; Private Client Group, our wealth management business; and BMO Capital Markets – share one vision: to be the bank that defines great customer experience.


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BMO InvestorLine Customer Reviews

by donmonty, 11/29/2017


Cons: Atrocious customer service - avoid Investorline!!

Customer service phone numbers provided are wrong!! Mexico is INSIDE North America, not outside!! Wait times are give as "in excess of . . . 20 minutes" . Unacceptable - they know exactly what the wait times are - all the time. I gave up after 37 minutes. The garbled noise that you are forced to listen to sounds . . . quite bizarre.
Tried to call more than once, just as bad. Tried using "My Link" embedded email contact inside Investorline . . . still waiting for a reply. Customer service, quite simply, is no service at all. Unacceptable.

by Gregory Leslie, 11/28/2017

Pros: Customer Service Reps have always been the best.

Cons: ETF Seervice on different BMO site/different company???

I have been an Investorline client for almost 20 years and have always greatly appreciated their patient helpful customer service representatives.... until today. I recently bought my first BMO ETF although I was not pleased with the lack of information. Today I went looking for details on the distribution and in desperation called a phone number on the ETF site (the only ETF site I was aware of) and unbelievable to me got the most rude service person (Wayne McLean) I have ever dealt with. When I simply tried to get him to explain to me why as an Investorline client I was not aware important ETF information was on a different site, I could not get a word in edge wise. He kept repeating and raising his voice to a yell (as if I was deaf) that he did not work for Investorline and I had reached a different company. I was trying to get him to explain why a product I had bought on BMO Investorline had its most important details on a different site with no reference to it. If I had not called the phone number at the bottom of the last Investorline page for ZWE ETF I would still not be aware of it. Insane...yes, but the experience with the Rep was worse and almost enough for me to close my 5 Star account and move it elsewhere. The Question remains, why is most of the information on BMO ETFS on a different site that an Investorline client is not made aware of, therefore, like myself, how many clients have not purchased BMO ETFs because of the lack of information on

by Joe mancini, 11/24/2017


Cons: We had to wait 25 minutes before our call being answered.

We waited 25 minutes before our call being answered.we shall take our money & go to ING Tangerine Bank where the waiting of a call is half the time of BMO investor line.

by Nevin Blumer, 9/14/2017

Pros: Online platform for trading, equity and ETF screener service

Cons: Terrible customer service

This very unprofessional group of representatives suspended not only my trading but even viewing my account . My crime? I did not submit a Materials Change form when I moved from Vancouver to Ottawa area, even though I had already supplied new contact information to agents before I left. I was never told I needed to do this extra step, no email, no call, no mylink notice, but they arbitrarily not only suspended trading, they even denied me from viewing my account via log-ins. Even after I had submitted by email+ scan they continued to suspend my account because of their incredibly poor system of sharing information . You don't suspend an account over a small process but even if you do, do not deny customers the right to see their account informatin. I also deal with RBC Direct Investor and they never asked for such a form nor did QUEST Trade, but I know that if they did have such a requirement, they would have informed me before taking such drastic measures. I would suggest you save yourself the headaches from this terrible service and go with RBC or Scotia Bank instead for your blue chips and Questtrade for your specs.

by Bmoinvestorline sucks, 8/30/2017

Pros: They speak English

Cons: Can't do basic math

Absolutely horrid. Called him three times to ask for average dollar cost average in on the stock purchase got three different answers all were wrong. Took three days for a manager to call me back but it wasn't a manager it was an assistant manager. I was coerced into telling him the story thinking that I would be heard they were most generous and offered me a discount of three dollars off on my trades. Lol. This company is Third World 100%. Even after reading the reviews here to this person on the phone they were entirely consistent with my own experience. I too am trapped with a bunch of clowns but in time this will cost them over $1 million dollars.

by 10 YEARS BMO INVESTOR, 8/28/2017


Cons: 3rd world. Worse than Walmart

DISGUSTING. Like 3rd world. No one does anything there.

by ALFRED WOLF, 8/3/2017



MARGIN WAS $1.500 .


by pl, 5/2/2016


Cons: Lousy RUDE staff at the phone

Rude when you call them even when you are giving them business.

by Rick, 9/25/2015

Pros: None

Cons: Slow, uninformed, arrogant.

None of the managers have any idea what is going on. The kids just do what they want. Discount broker with discount employees. There has to be someone better out there.

by Manny, 2/28/2015

Pros: The website, very interactive, very informative

Cons: They do not have support staff to accommodate their business

Just signed up for BMO TFSA trading account. First time using their trading services as I have been with TD for over 20 years. Online, I like their site, very interactive, very informative and some great features. However, when you call them from support or questions that when things went wrong. They do not have support staff to accommodate their business/clients. I have called three times, so far each call has averaged more than 7 mins of waiting times and I have had to hang up twice due the length of wait. In one case, I lost money given the stock I wanted to trade kept going up while I waited…. The worst scenario for an online investor. Hope they will change things soon to address this. Never had such an issue at TD when it came to support staff.

by Aubrey, 6/13/2014



Well, I needed access to my BMO InvestorLine account to make some trades today as the market is moving. However, I can’t log into it, and when I called them, no one picked up. After 45 minutes of this, I called the BMO telephone banking number and was told that it should be up within 90 minutes. In the world of trading, this is totally unacceptable.

by Craig, 5/8/2014



BMO investorline is a subpar service at best. I am a active trader and regularly trade MSFT 10,000 share blocks at a time. Sometimes it takes 2 minutes to fill the trade. Not a good service for an active trader.

by salmonpointsam, 3/3/2014

Pros: linked to my BMO accounts

Cons: Absolutely no customer service perspective, amateur management.

I've maintained an Investorline account for several years with a cash account as well as RRSP's, LIRA's and TFSA's. The operation is hopeless. Their IT people are worthless as the site is generally unavailable on high volume days and elements like the streamer and level 2 quotes are unreliable at best. The staff are poorly trained and ooze a level of unearned arrogance with their approach. Some relevant information, like margin requirements for debentures, are inaccurately displayed on user facing pages and few staff know how/where to get the correct info. I'm still there due to my understanding that a portfolio transfer will take 6 to 8 weeks, a period of inactivity that is unacceptable. I'm trapped in an awful operation. I hate it!

Leading Brokerage Review Websites About BMO InvestorLine

"BMO InvestorLine consistently ranks well across reviews although not necessarily earning top spot in some of the major reviews. With pricing now in line with several bank-owned peers, they may turn their attention to improving their educational, promotional or platform offerings as they continue to try and compete with other brokerages."

"BMO Investorline has rave reviews (top ranked bank-owned online broker by Globe and Mail, #1 in customer email responsiveness, and an Ipsos Reid poll stating that they are the best in customer service). ...I guess BMO Investorline is targeted towards people who have HUGE portfolios. ...Too bad the commission is so high. I would classify myself as more of a swing trader, so I think that the commissions I would incur would eat my portfolio alive."

"BMO InvestorLine has been rated one of the top of discount brokerages in Canada and offers competitive pricing (if you have more than $100,000) with an excellent online trading platform and research material. The web trading platform is easy to use and navigate."

Disclaimer: Your review, broker rating, pros and complaints information must be honest. Please use respectful and professional language. Customer reviews could be edited by the website staff to keep free of inappropriate or offensive language, false information, speculations, or to remove spam. We reserve the right to delete any brokerage reviews from consumers that don't meet above requirements.

BMO InvestorLine reviewed by former and current clients. BMO InvestorLine customer reviews: 13. Rating: 1.