BMO InvestorLine cash/margin accounts, retirement savings accounts (RRSPs, LIRAs, LRSPs, RLSP), RESPs, TFSAs,
retirement income accounts.
Established in 1817 and based in Canada, BMO Financial Group serves more than 11 million personal, commercial, corporate and
institutional customers in North America and internationally. Our operating groups – Personal and Commercial Banking, BMO Bank of Montreal
in Canada and Harris in the United States; Private Client Group, our wealth management business; and BMO Capital Markets – share one vision:
to be the bank that defines great customer experience.
Cons: Lousy RUDE staff at the phone
Rude when you call them even when you are giving them business.
Cons: Slow, uninformed, arrogant.
None of the managers have any idea what is going on. The kids just do what they want. Discount broker with discount employees. There has to be someone better out there.
Pros: The website, very interactive, very informative
Cons: They do not have support staff to accommodate their business
Just signed up for BMO TFSA trading account. First time using their trading services as I have been with TD for over 20 years. Online, I like their site, very interactive, very informative and some great features. However, when you call them from support or questions that when things went wrong. They do not have support staff to accommodate their business/clients. I have called three times, so far each call has averaged more than 7 mins of waiting times and I have had to hang up twice due the length of wait. In one case, I lost money given the stock I wanted to trade kept going up while I waited…. The worst scenario for an online investor. Hope they will change things soon to address this. Never had such an issue at TD when it came to support staff.
Well, I needed access to my BMO InvestorLine account to make some trades today as the market is moving. However, I can’t log into it, and when I called them, no one picked up. After 45 minutes of this, I called the BMO telephone banking number and was told that it should be up within 90 minutes. In the world of trading, this is totally unacceptable.
BMO investorline is a subpar service at best. I am a active trader and regularly trade MSFT 10,000 share blocks at a time. Sometimes it takes 2 minutes to fill the trade. Not a good service for an active trader.
Pros: linked to my BMO accounts
Cons: Absolutely no customer service perspective, amateur management.
I've maintained an Investorline account for several years with a cash account as well as RRSP's, LIRA's and TFSA's. The operation is hopeless. Their IT people are worthless as the site is generally unavailable on high volume days and elements like the streamer and level 2 quotes are unreliable at best. The staff are poorly trained and ooze a level of unearned arrogance with their approach. Some relevant information, like margin requirements for debentures, are inaccurately displayed on user facing pages and few staff know how/where to get the correct info. I'm still there due to my understanding that a portfolio transfer will take 6 to 8 weeks, a period of inactivity that is unacceptable. I'm trapped in an awful operation. I hate it!