In 2016, the company takes sixteen place among the 20 companies participated in the annual Full Service
Investor Satisfaction study by J.D. Power.
by NWMutual Hater,
Cons: Lack of attentiveness, fabricated client notes!!!
DO NOT...I repeat, DO NOT go with Northwest Mutual for investment services! We went with them to give a family member who was building their client portfolio a try. She provided great service for us but was let go because she "didn't meet her quota". We were summarily placed with another advisor who had never contacted us, we had to place multiple calls to talk to about disbursements and then learned that she was less than forthcoming with us about tax implications. When I questioned her on it, she claimed that she had it in her client records that she had the conversation with both me and my wife on separate occasions. This never happened. Now we're trying to get in touch with her supervisor so we can pull our money from this travesty of a company.
I would never go to Northwestern Mutual! I just had the worst experience with them(David Cutruth). In Provo Utah. He treated us like yesterday's trash. Because of failure of his actions we had a disaster of a financial manner. He can deny all he wants but the prove is on paper. And we are left hanging for $25.00 because he refused to pay it. I know it isn't much but when it isn't our fault that our mutual funds where not put in our account like he said they would be. We have to pay it and our integrity is been compromised. Just Beware!!!!!
Pros: Pleasant and valuable experience
I have been a policyowner with NM for about 5 years now. I own both term and permanent insurance. My advisor has always followed up on an annual basis to offer a review and update my plan; not only my life insurance but also my disability insurance and retirement plans. My relationship with my advisor has evolved from simply life insurance to the handling of my entire financial planning portfolio. I learn something helpful everytime I meet with my advisor and he has never "sold" me but rather helped me figure out what would be best for my family and I and allowed me to decide what I was comfortable with. The life insurance has performed exactly as he told me it would. Overall, a pleasant and valuable experience thus far. I feel comfortable referring Northwestern Mutual to anyone in need of insurance or retirement planning guidance.
"NMIS has the advantage of backing from one of the largest and highest rated financial services companies in the country with a long history
of superior results. Its status as a mutual company without shareholders allows it to share its financial success to its policyholders and clients.
Drawbacks to NMIS include the lack of access to client-originated online trades, and a fee schedule that will discourage the small investor. Clients
need to decide how much flexibility they are willing to sacrifice and if they are willing to pay high fees in order to gain access to the
security and expertise NMIS can offer."