Shareowner Services by Wells Fargo offers Dividend Reinvestment Plans (DRIP) and Direct Purchase Plans (DPP).
Direct purchase plans allows investors to purchase their initial share(s) of stock from the issuer rather than purchasing through a brokerage firm,
when Dividend Reinvestments plans are available to existing, registered shareowners of a particular company. The number of shares
to enroll in a Dividend Reinvestment plan can vary from plan to plan. After enrollment in a DRIP or DPP, investors
can choose to increase their ownership of stock through the purchase of shares with dividends and/or cash deposits.
by John E Blankenship,
877-840-0492 U S TELEPHONE FORSHAREOWNERSONLINE
I WOULD LIKE TO REPORT A PROBLEM ON THIS NUMBER. I CALLED IT ON 03/20/17 AT 730PM EST AND HUNG ON AND LISTEN TO THE RECORDING UNTIL 815PM EST. I CALL ON ANOTHER PHONE AND WAS TOLD THE OFFICE CLOSED AT 700PM CST BUT I WAS STILL ON HOLD WAITING FOR THE NEXT AVAILABLE PERSON TO ANSWER ME.
I CALLED BACK TODAY (03/21/17) AT 313PM EST AND STAYED ON HOLD LISTENING TO THE MUSIC AND HEARING ABOUT THE NEXT AVAILABLE PERSON & YOU ARE A VALUABLE CUSTOMER FOR 30 MINUTES OR UNTIL 343PM EST AND STILL DIDN'T GET AND ANSWER. I THINK THERE A PROBLEM THAT NEEDS TO BE ADDRESSED.
In 2015, I had a spinoff investment land with this direct registration service (not my choice). Sold these spinoff shares in 2016 and Wells Fargo kindly divided my investment into two batches - original spinoff shares and DRIP shares so they could wack me with double fees for the sale. After applying the fees to the DRIP shares, there was a negative DRIP balance! Tricky little worms! I also sold three other stocks with similar characteristics (both purchased and DRIP) that were held by Computershare and they did things fairly - one transaction.
I agree with the reviews below. They obviously do not care about their customers as there is NO interest in helping to rectify problems. Also fees are high.
This has to be the worst web site in the industry. I can never get into this site even with proper User ID and passwords. It never recognizes the credentials and sends me off into an endless do loop of requests for SSN, Acct # etc.
Extremely frustrating.....worst I've ever experienced
by Sy Colepath,
Pros: I can't think of one.
Cons: Just plain awful company to deal with.
I called them numerous times to do a simple address change. They are still sending my statements to old address. Tried to use the online services and my account "is not eligible". I can't seem to unload the very few stocks I own just to get far, far away from this horrible company.
by Carl D,
Cons: Outrageous fees, long waits times, horrible customer service
Do not use this brokerage. They are absolutely the worst I've ever dealt with. They charged $143 in fees an commission for one trade of $1575 in stocks. There is truly nothing good to say about them.
Cons: Outrageous Commission and Fees
I had two accounts with WF Shareowner online. Both contained roughly 45 electronic shares of a single company. I recently sold all the shares in both accounts at one time and paid $90.80 in commission and fees to do so.
There needs to be some rehiring in this company. They don't give correct information out. They loose paperwork. Every time I call them, I have to restate my reason what I am trying to do, who I am and send papers to state who I am. I am so upset by the way the employees talk to me they are so cold and inconsiderate and very degrading. I have never in my life talked to such arrogant rude people. I am very upset with the way things have been handled by the employees of this company.
by Former Medtronic employee,
Cons: Poor Reporting and Customer Service
I called to tell Wells Fargo that their 1099 reporting for the tax inversion was incorrect, that they were reporting a gross proceeds amount instead of a net proceeds amount. Ultimately, this results in inconsistent tax reporting because I am now forced to adjust Wells Fargo's amount as I did not earn the total proceeds amount as income. I spoke to a representative who told me to go talk to a tax accountant. Then I spoke to a supervisor who told me that they were going to do nothing and basically the statement they provided was correct. No matter what I said, the supervisor just kept reiterating the same message over and over to consult my tax professional and the statement reflects the choice of statement I made. After consulting numerous tax professionals and a tax director at the company, they all stated what I had concluded which was the statement was incorrectly reported. No matter what argument I made to the supervisor, I could tell she wasn't going to listen and she could care less about my predicament and simply told me to consult with a tax professional and the statement was the choice I made. I can't wait until I have all of my shares out of this place - this customer service team are nothing more than automatons and they could care less about their customers. I would never recommend this company to anyone as my broker.
Wells Fargo will not accept original (not a photocopy) govt issued (CA DL) ID.
online site has not worked in years. what the heck is adr.com?
I received a 1099B form for 2015 that was in my decease husband's name and ss#. The probate papers and death certificate were sent to them 2 years ago. The 2014 1099B form was sent in my name. I was told the 1099B form could not be changed now or in the future. Now must see a tax attorney due to the error made by Wells Fargo Shareowners Services.
Cons: POOREST CUSTOMER SERVICE
I have been a Wells Fargo Customer since 1972. This area of services I give them an F- they failed to do what I asked in selling NCR stock and it has cost me $. They have not offered any accountability for their error in the lack of follow through with my request to sell.
If my business received these many reviews of all 1 stars and every review listed is a 1 star I would address them and take a hard LOOK at the service.
Their failure to address these 1 star reviews is another demonstration of their lack of CUSTOMER SERVICE WITH NO ACCOUNTABILITY!
by angela hermsdorf,
Trying to transfer stock that was accidently left out of my parents trust account. I cannot get a Medallion stamp from a bank because I cannot nor can my lawyer produce a copy or the original trust. These folks have NO provision for customers who cannot produce a document. It doesn't matter if you have $$$ in their bank either.
by Shane G,
I hold shares of Kraft which was spun off of Altria I own and Wells Fargo is the transfer agent. They have no record of me basically rendering my certificates null and void. They have been completely unhelpful in solvong this issue.