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Intuit Mint review, financial software customer complaints for 2022. Is your personal information safe on website? Overview

Intuit's is a financial management website that offers a variety of tools to track and manage your finances. The website is free to use and generates money by suggesting products and services to you (they get a commission when you, for example, open a credit card they recommend). Mint gathers all of your transactions from all of your accounts so you can filter, search, and sort everything in one place. More advanced features include budgeting and trend-mapping.

What Mint Does Well works best when used as a tool to monitor a lot of accounts in a single location. Rather than logging into each bank you do business with, you can log into a single app or website and view all of your transactions. This makes it easy to know how much cash you have on hand and to monitor for suspicious activity on your cards.

Mint does an OK job at tracking trends over time (the less specific the trend, the better). The budget feature is also decent but, like trends, relies on having accurate category data in order to be useful. Complaints Complaints

Mint doesn’t do a very good job categorizing purchases. It generally relies on the merchant’s name rather than the merchant category code that you would see if you logged into your credit card’s website. Though Mint claims there is a learning algorithm in place to learn what a merchant is, you might find yourself having to regularly categorize the same merchant every month. Mint’s more advanced features like budgets and trends generally need good data about your transactions, including categories. The fact that Mint does a poor job categorizing your transactions is a source of problems in a lot of areas. For example – those spending alerts mentioned earlier. If your rent gets miscategorized as “shopping” then suddenly you get an alert email that you exceeded your budget or had unusual spending in that category. One would also find that the “trends” pie chart becomes over-weighted to this incorrect category.

One can, of course, re-categorize transactions and indeed one should. If you’re reviewing your transactions each week or month to check for anything unusual you can do this at the same time. Nevertheless, there is a certain annoyance that comes with categorizing your local bar into the “Restaurants” category for the 5th time this month.

What’s more, if you do happen upon a transaction you don’t recognize, Mint doesn’t have enough information to determine what it is. Mint imports a very limited about of data about transactions, forcing you to login to your bank’s website to get the full details so you can try to case what that $10 purchase from “R R” really was.

Mint was, in recent years, purchased by accounting giant Intuit. Since that time, the focus on the site seems to have shifted away from improving functionality and more to presenting you with more offers for financial products. Sometimes these offers can be clever. For example, users with below-average spending at gas stations might see an ad for car insurance that offers reduced rates for people who drive fewer miles. That’s pretty helpful, I think, but is an exception. Often times one is presented with advertisements for credit cards that one already owns (and has already imported into Mint). This would be like driving a 2022 Camry to your car dealer for service and having the salesman offer to sell you a 2022 Camry. It’s illogical given that Mint has the full details about your financial situation.

If you’re the sort of person who reads reviews of financial products you’re probably unlikely to accept Mint’s ads wholesale so they’re usually useless and are usually in Mint’s best interest, not yours.

Mint has several bugs at present that have existed for months. For example, any American Express account will report that a bill is due every month (not even a $0 bill, it will report there is an actual amount owed), even if there is no balance on the account. The bill due date feature is broken in other ways, too. Mint generates a 30-day timeline of upcoming bills that would be very useful if it worked but the graphics are generally useless. A day that has a single $9 bill due might generate a huge “bar” on the graph while another day with several bills of $500 each might generate a tiny “bar.” This makes it hard to use this tool to plan anything. Review

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Mint Mobile App vs Website

The Mint mobile app is a good but not great. It’s missing a lot of functionality that the full-fledged website has. For example, you can view a breakdown of your spending trends for the current month but cannot change the time frame to view a previous month. This is par for the course and the app generally, lacks any sort of meaningful information and searching. However, the app is an easy way to review all your recent transactions for anything unexpected as well as an easy platform in which to categorize your uncategorized purchases. That said, most mobile banking apps also lack many of the features of their website counterparts so this isn’t completely surprising. The real benefits of Mint can only be gotten online so I would strongly recommend using the app just to supplement an account that you have already setup on a computer on the Mint website. Review Final Thoughts

Overall, Mint is a great free tool that makes it easy for people with many accounts to monitor and manage all of them. It's not a complete replacement for your bank's website but is a great first step towards managing one's finances.