American Century Investments Customer Reviews and Complaints

by Liz, 1/10/2022

Pros:

Cons:

Nearly impossible to get them on the phone!

by Dissatisfied customer, 5/6/2021

Pros:

Cons: Terrible customer service

Have an account with these guys for nearly twenty five year for my daughter and when it comes time to take out the money they failed. She needed the money to close on her new house. Lost check in the mail, locked out of her account and multiple phone calls with no results and still no money. Bad Bad Bad!

by Mark, 4/30/2021

Pros: None

Cons: Terrible customer service!!

Don't ever use these people. Worst firm EVER!

by Charles, 6/22/2020

Pros:

Cons:

I started investing with a money market account, then an IRA, college fund for my son (no student debt), my wife's IRA. Now my family's net worth with them is over $700,000. Thanks for all the help American Century!

by Gina S., 4/27/2020

Pros:

Cons: Even the CEO got it wrong!

IN 2008, we got a letter form the CEO (then Twentieth Century Investments) telling us that there was NO HOUSING BUBBLE. Everyone else was talking about it from analysts on TV to Real Estate Agents. Well, I said to myself, they have all of our IRA money and it is not FDIC insured. Took everything out (about $330K) and put it into CD's with a bank. Only lost about 5% since I took it out in October instead of September. What an idiot. Never take advice form someone who has a vested interest!

by Corinna, 1/28/2020

Pros: None

Cons: Lack of fiduciary responsibility

I have been working with ACI for nearly a year after my mother died. After hours on the phone, they put me in touch with an estate rep. Within a month of her death, I had provided them all the necessary paperwork to transfer everything into the proper names. Almost a year later, I find out there is STILL an account sitting in limbo because there is yet another application to fill out and no one from ACI was ever going to contact me about this unless I contacted them. Instead they had smoke and mirrors by sending me statements on the account to appear that everything had been handled and completed. I will be withdrawing every last cent of money from them. The reps take no ownership of anything. I urge you to think twice about this firm. They have no integrity as a fiduciary to your hard-earned money. If you have designated beneficiaries, THIS is how they will treat your loved ones during their time of grief. Beware!!!!!!

by cdg, 4/21/2018

Pros: The CPFXX fund is unique. No one else offers the equivalent.

Cons: Time-wasting, inaccurate, inadequate and insulting.

ACI’s "customer service" is unable to provide simple information, and wastes hours of client time providing misinformation, because their agents can’t understand simple English and/or don't understand basic investment terminology. There is no longer any way of contacting "customer service" without wasting hours navigating their "FAQ" responses, only to be told to "telephone us". Their telephone system was designed by an idiot, and ensures an irate customer when/if a live agent ever comes on the line. Their website is riddled with inaccuracies in data and information, as well as the gross misuse of the English language. Their "statements" are inaccurate and incomplete. Their CEO's response to valid feedback and/or complaints about the website and/or customer service, is inaccurate, inadequate and insulting rhetoric, followed by "please take your business elsewhere".

by Steven, 10/19/2016

Pros:

Cons: The only one making money is American Investments

On 7/17/2000 I placed $5,000 into a gift trust for my 11-month-old daughter. As my daughter is 17 now and looking at colleges, we are looking at paying $30,000+ per year for an in-state college in Colo. After 16 years of having a group of highly educated professionals looking after my daughter's money, you would expect it to double maybe or even triple in value right? Surely, the professionals at ACI could outdo the S&P 500, right? Wrong. After almost 16 years of managing my young daughter's money, the value of the account as of 7/31/2016 is $5,510.86, or a total of 10% and way less than 1% per year (0.6%) per year. It turns out the only one that made money over the 16 years is American Century Investments who collected fees each year of more than the return on the account. So, what did the S%P 500 do in that time? On Aug. 31, 2000, the value was $1,517.68. On March 31, 2016, the value of the S&P was $2,059.74 which is about a 35.73% increase over the total period or about 2.23% per year. A 10% increase vs. a 35.73% increase. I wish the rating system had a negative 5 stars because that is what I would give them. When I talked to the customer service person about it, he was nice, but just snickered and said: "That's the way it goes sometime." Do yourself a favor; Open and Scottrade or similar account (Ed IRA), buy shares of the S&P, Dow Jones, or Nasdaq. It will cost you all of $7.00. And then in 16 years, your money will grow 3.5x more than it will with American Century Investments.

by Kathy, 6/25/2015

Pros:

Cons:

Back in 1988, I opened 2 gift trusts for my children with 500.00 each funding the acct. I opened them with only enough money that it was not a hardship to me, in case the investment did not do well. Today you must have 2,500.00 to open a gift trust. My son, who recently had his 40th birthday (2015) received his gift and it had matured to about 3,800.00. Did it dip when the market went down? Yes. Did it go up when the market went up? Yes. It was in the fund for around 26 or 27 years. I could choose the length of time. I believe now it must be at least 10 years. Keep in mind, it's important to open a gift trust when the market is down, then it will only go up.

This is an investment vehicle like playing the stock market. You don't want to jump in when everything is high. My grandmother had invested money into gift trust accounts for me and my siblings before she passed away in 1995 (20,000.00 each). These accounts came due in 10 years and we watched them all go down in value, only to barely reach the original investment made 10 years earlier. Yes, they did poorly, but my grandmother invested at a bad time, when the market was high. You need to do your homework and invest wisely. My daughter has not received her gift trust yet, but will in a few more years. I don't know if her investment will stay where it is right now or not, but if it goes down, it's nice to have the money transfer to another non-gift trust fund at maturity, and then she can decide if she'd like to keep it invested longer or withdraw the money right away.

by Yvonne, 6/17/2014

Pros:

Cons:

15 years ago, the attraction to AC Gift Trust was its promotion that the child will receive on his/her 18th birthday a check to his name and address in the amount of the monies gifted (now $4500). Well, just learned this is just not so. On his 18th birthday, the money will be shipped into another investment "vehicle". (Oh first, he will have to set up this new account online for access. However, this information to set up this new account will arrive after his 18th birthday). Then after all this is done can he access his money. So, no more mommy "surprise" because he has to first call AC to "red tape" his way to his last present mom can afford to give his before he leaves for college in two months.

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