American Centiry Investments Review

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American Funds customer reviews: complaints, feedback from clients, pros and cons. Is the broker good and safe?

American Funds Review

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American Funds Account

You can only open an American Funds account through a financial advisor. Your advisor will help you determine how much you would like to invest, but please note that the minimum initial investment amount for most of their funds is $250. The money market fund and state-specific tax-exempt funds, however, require a minimum initial investment of $1,000.

There is no initial sales charge on purchases of $1 million or more. A 1% contingent deferred sales charge (CDSC) may be assessed if a redemption occurs within one year of purchase. Tax-exempt bond funds are not available through the CollegeAmerica 529 plan. Please see the funds’ prospectuses for more information.


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AmericanFunds Broker Customer Reviews

by Kim Cooper, 2/1/2018



He told me he didn't have time for me. And I should close my account. I was to have a check TODAY and he new all week I had to fill out forms and never called me. He new I desperately needed the money and did nothing. Now I can't pay my bills. Treated poorly and kept making excuses. Pathetic

by Mike, 2/1/2018

Pros: None

Cons: Everything

Funds have very high expense ratios. The firm seems to invest very little in the direct customer experience making it a complete hassle as a customer to deal with them for any "back office" administration task. Majority of their processes are still paper and fax based. Dealing with them is like living in the 1990s.

by Chandler, 8/21/2017



Terrible customer service. I called to get transfer information of an IRA due to a death. I was told they didn't just send their forms to anyone. It's just a form. Stupid response, I found the form later online.

by Theda, 6/12/2017


Cons: Cannot contact the Fund by email. I am out of the country and cannot get my login reset!

Unfortunately I have repeatedly tried to contact this organization by email as I am out of the US. I greatly appreciate their security measures. However, I can't get my login reset so I can change my password to log in. This has been going on for weeks. As I mention, I greatly appreciate all security measures but would like to have the possabality of logging in.

by Ruth Palmer, 3/20/2017



Tried to transfer a fund to daughter. First told to write a letter of intention and have a signature guarantee. No one said it had to be two stamps because it's a joint account with my husband. Then they call and tell me I have to fill out a form. They'll want money I'm sure to process that. I'm totally disgusted with this fund. Told her to cash it in. I can't do that on the phone she replied. Smoke and mirrors.

by Zach, 12/24/2015



I only used them for a few weeks as a contractor – it would have been longer but they're so bad at creating and verifying accounts that it took over a month to get my 401k opened. When I found another job and tried to close my account (less than $2000 in it) they charged me $50 to process the form to roll it over to my current account.

by Jmes, 9/14/2014



Tried to rollover my 401k funds, got ripped. They would not accept my Charles Schwab rollover paperwork even though EVERYBODY else does. Their rollover paperwork is cryptic at best so I had a professional fill it out for me AFTER HE CONSULTED WITH THEIR FINANCIAL ADVISORS. Even though we left the withholding section blank and made it clear we wanted to be issued a check for the purpose of rolling over the full amount to a taxable IRA they withheld taxes anyway and refused to change it back. Now I'm out $35k in capital and they say "Tough luck". This company is full of misinformation, stay clear they will rip you off.

Leading U.S. Brokerage Review Websites About American Funds Brokerage

"It hasn’t been an easy time in recent years as American Funds has seen cumulative outflows of $242 billion since 2007. Known for active rather than passive management, American Funds historically has provided investors with above-average long-term performance in its mutual funds. As a result, a total of 10 funds made Morningstar’s 2013 “Fantastic 51” list, a group of 51 actively managed mutual funds chosen using several criteria including performance."

"The American funds, the nation’s largest actively managed fund group. I believe American is the best large fund family that specializes in actively managed funds. It asserts that the American funds have, for the most part, beaten their indexes over the long term...The American funds have always been good about touting their long-term record, not short-term performance. Their funds have always charged below-average fees. Of course, if you buy one of the funds through an adviser or broker, you’ll also have to pay a sales charge or an asset-based management fee... In short, I believe American is the best large fund family that specializes in actively managed funds."

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AmericanFunds Broker reviewed by former and current clients. AmericanFunds Broker customer reviews: 7. Rating: 2.