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Citibank Wealth Builder reviews, customer complaints, ratings, and cost. Citibank personal wealth management review, investment account pros and cons.

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Citi Wealth Management Reviews

by Atom,  3/31/2024

Pros:  None

Cons:  All of the above

Review:  I have worked in CPWM for three years and these reviews are spot on.

by Pavan Daggubati,  8/25/2023

Pros:  200k+ would give free online wires and citigold status

Cons:  Taking money out is REAL challenge. Paper work is mostly online and very slow. Need to spend lot of time on phone calls

Review:  I had a IRA that i wanted to rollout of Citi. and i have been going in circles on this one. Transfers team do not take phone calls, I can only to a "clueless" executive who would send some ticket to transfer team. Once required documents are sent, there is no feedback or info back. I have to call back to find out why the transfer was not processed only to find they need an additional document. Terrible experience. Go with modern brokers such as Schwab. Life is lot easier.

by Srini,  3/1/2023

Pros:  If you invest $1m+, you get free wires and $200 in subs

Cons:  Broken at many levels

Review:  I could write a lot here. The product feels like it was built in the 90s. Money transfer to and from account requires a phone call. Can't buy even the most obvious mutual funds like VMFXX. Does not allow selling naked options even though I have 7 figures invested with them and have been doing this for 10+ years. Overall it just sucks.

by Andrew,  2/21/2023

Pros:  none: would never let them touch a dime of my money again

Cons:  horrible horrible experience and would not even wish them on my worst enemy

Review:  I invested a 7 figure sum of money with Citibank wealth management. It was an absolutely horrible experience. I don't want to go into details of my experience besides saying it was really an eye opening experience that will make me never want to deal with Citibank again.

by dissatisfied customer,  1/9/2023

Pros:  absolutely nothing at all

Cons:  - cannot even get through on the phone to the right department - invest website reporting incorrect numbers - search results shows funds that the platform cannot support buying - cannot find correct information on sales and load expenses on funds -

Review:  STAY AWAY from the "Wealth Management" division of Citi at all costs!!!

by Daley,  1/6/2023

Pros:  No idea

Cons:  Processing procedures

Review:  My mother died and I have been, as her trustee, working for well over 6 months to get constructive receipt of the funds to distribute to all of her children. There is a firewall between those people answering the phone (mostly lovely) and the actual processing department (no reaching out to me, no timely completion of forms I keep having to send. I am completely shut down). They are the opposite of service. Don't do business with them. They are people/service adverse. It's ugly.

by anonymous, citigold member,  3/17/2022

Pros:  none

Cons:  never return calls, when asked to speak to a supervisor, they said they can not do that. Worst place to put your money. It takes two months to open an account, forget about closing. Always coming up with an excuse. Ask them to file a complaint, they completely ignored it.

Review:  Would not let them invest my money.

by Shekhar,  2/16/2022

Pros:  None

Cons:  Many

Review:  - Absolutely junk investment options, does not even cover top 5 mutual funds companies famous funds.
- It took me 15 min and 1 phone call to move cash out of "my" investment account to "my" citi checking account - no option on web/app to do it on your own.
- the web/app interface for investment account seems to be built in 1988 - you don't see any details other than current price and qty. Million Miles away from Schwab/ML/TD.
- I can go on....

by GVD,  12/10/2021

Pros:  Absolutely no redeeming quality

Cons:  Absolutely everything you can imagine

Review:  My elderly mother has had a IRA account. Her representative Matthew Park, Saratoga, CA never once contacted or returned a phone call. She successfully went with another firm on 2016.

Unfortunately she was not aware that she had 2 accounts at Citi. I tried assist her with her current brokers to liquidate her account.

We sent in the necessary paperwork and a signed letter requesting her money. Their response was that they needed to speak with her personally. That was a laugh!! Its nearly impossible to get anyone to talk to or return calls.

With some sleuthing, I manage to get the current broker managing her account, Celine Chen, Saratoga California. Initially there seemed to be help, but she too became basically rude to my mother and told her to send the release forms to corporate and stop calling her!!!
Which she did in the first place!!! They have the forms they just play games!

Citibandits are rude crooks!!

by Jojo,  2/19/2021



Review:  Now they bounced checks from by 20 year old checking account.

by Jo,  2/18/2021

Pros:  None

Cons:  Too many to list

Review:  Why has no one filed complaints with security commission. It about time. Looks like class action suit.

by Judy,  2/11/2021

Pros:  The worse

Cons:  Terrible

Review:  Like the reviews I read, having same problem. Can’t get my money transferred out. Every excuse in the book. Spent 3 weeks so far,

by A,  1/26/2021

Pros:  Courteous staff

Cons:  I think this is a scam. I've spent years trying to get my money out and they won't allow me to. They refuse to put anything in writing and make ridiculous excuses as to why they can't process my paperwork. I went through every question on every form with a staff member to ensure the forms wouldn't be rejected and they were rejected again for no good reason. It's exhausting and it can't be legal.

Review:  Run the other way. Terrible firm. They have no intention to return money invested by clients. It's a scam. I would never touch citi again.

by Foos,  1/20/2021

Pros:  None

Cons:  Cumbersome, paper oriented company, poor communication

Review:  - Former employee, account rollover to money market IRA and locked
- Had to fill out a lengthy application to just "activate" my account (all paper)
- Had to wait 3 weeks for that paper to be onboarded and my account activated
- Moving to another IRA provider
- They would cut a check to me "free option" - didn't trust them so i had to
- From my host IRA provider, print out and sign a TOA.
- Process Required a statement, never used an online access, so inquired about that
- Confirmed there is no online portal for me to access, instead, for me to get a statement, they would have to EMAIL me, and it could take 10-15 BUSINESS DAYS.

Stay away from Citi, given the gobs of money they have, the utterly hopeless customer experience should stop you from using them.

by Private,  11/18/2020

Pros:  Polite staff

Cons:  I've spent hours trying to get my money out. They make excuses and refuse to put anything in writing /communicate via email. I can't believe this scam is allowed to operate.

Review:  This feels like a scam. The returns are terrible and they don't let you take your money out without a real fight

by Stacey Tsang,  7/21/2020

Pros:  Polite

Cons:  Lose double while on Bull market that S & P making 35% gain.

Review:  I have been with Citi Wealth management since 2015 with the LA, CA branch. Adverser/Broker from Citi has worst knowledge to control my investment money compare three other firms financial adverser. Citi have Mr T. Y. lose more than 30% of my investment while in the bull market during 2016-2018. It is very hard to believed! I was forced to terminate that Adverser who lose more than 30% of my investment. Now I want to draw the money out of the account. Wait for 6 month and 3 times promised a check sending my way. Never received. I ask to wire the money. Now I have to fill out many forms and still cannot success to have my money back. I am extremely frustrating.

This organization is the most inept I have ever dealt with, STAY AWAY FROM CITI PERSONAL WEALTH MANAGEMENT.

The problem is with the organization itself Citi. The amount of paperwork they require is relatively burdensome, redundant and a lot of the info they ask seems to be for their internal marketing departments.
Last word; as of now I am still not able to get my investment money back doesn't matter what form I was told to do. It always has something come up that do not allow me to have my money after 6 months struggle.
If you want your blood pressure goes up, lose money, or have all the run around. Citi is where you go you will have many fun with them!

by Bill,  5/31/2020

Pros:  None

Cons:  Never returns calls, need to send forms multiple times, cannot get even simplest tasks done

Review:  Absolutely the worst experience I’ve ever had. The “personal manager” assigned to me has not returned my calls since late January 2020. (It is now May 31, 2020). Cali g the 800 number isn’t much better. Forms I have sent to them regarding beneficiaries, etc. seem to always get lost. Writing to them and sending requests via the mail is no better.

by Disgusted,  5/30/2020

Pros:  none

Cons:  Third string team, zero follow up, incredibly they do not track their recommendations and are the last to know about emerging developments

Review:  Citi Wealth Management recommends funds without competent research, uses the Investment Bank's Focus List which does not appear to be based on reasoned credit analysis. Both Wealth Management and the Investment Bank fail to monitor recommended investments, failed to react when leading bond rating firm was waiving the red flag on Pioneer's ultra short bond fund, MAFRX.

by Anonymous,  1/26/2020



Review:  Worst brokerage. 1) You can't do an online trade of the same equity which you've bought earlier during the same day. This will force you go broker-assisted on your second trade, and the fees are ridiculously high. Worst, they sometimes forget to waive the fee for assisting you. 2) You can't use all your available cash balance to buy equities; Citi retains a certain percentage for "security" reasons. 3) You can't see what are the available no-transaction-fee mutual funds for buying.

by Anonymous,  12/18/2019

Pros:  In 3 plus years with them—- NEVER A CALL ABOUT PERFORMANCE ETC.No communication! They sold APPLE , ALPHABET ( google), NETFLIX, MICROSOFT Etc for stocks that went BANKRUPT! No communication! No performance advice. DO NOT EVEN CONSIDER USING CITI BANK WEALTH MANAGEMENT!!!

Cons:  Read above statement.

Review:  Do not use this company if you-
1) expect communication about performance, advice etc from CITI
2)expect professiolism
3) if you expect to make$

by Sathien,  5/10/2019

Pros:  Polite

Cons:  Lack of follow-up, insufficient product knowledge, and extremely poor performance.

Review:  Citi aggressively pursues brokerage accounts, especially high-end clients. Reps promise, promise, promise but fail to deliver; most lack product knowledge. Citi PWM performance remains pitiful compared to other financial institutions..The organization actively seeks to create 'passive' accounts--index-based securities that require little ongoing maintenance--so-called 'rocking chair' accounts. The major problem, however, is Citi's ingrained belief that 'they' control your portfolio (completely), not the client.

Additionally, Citi fees are extremely high. The website is average as is the follow-up service. There are serious structural problems in Citi's infrastructure to deliver accurate and timely tax documents. Look carefully before you leap.

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Customer Service

A Citi investment specialist is available over the phone Monday through Friday from 8 am to 9 pm, EST. On Saturday and Sunday, representatives can be reached anytime between 9 am and 7 pm. Financial advisors are on the phone during the weekday from 9 am to 7 pm. A CitiGold account receives 24/7 customer service.

Citi Investing Review


Citi Personal Wealth Management's $19.95 commission for stock and ETF trades is hard to justify when compared against other brokers that offer self managed accounts. Charles Schwab, for example, charges $0 for any account with any balance. Ally Invest is at $0 too. None of these brokers charge annual account fees, either.

The lack of 24/7 customer service for most clients is a disappointment. Fidelity, E*Trade, and Merrill Edge are just a few brokers to offer service around the clock. Unlike Citi, they don't require a $200,000 account balance to receive service at any time. They also don't have any minimum balance requirements.

Traders don't receive any ETFs commission-free at Citi. This is a significant failure, especially given the broker's high fees. By contrast, even the low-cost Robinhood offers all exchange-traded funds for free.

CCiti Wealth Management Review Summary

While Citigroup has brand recognition and can boast that it's one of the largest banks in the world, in the realm of brokerage services it underperforms. Investors with at least $500,000 to deposit can receive service and commissions that may make the company worth doing business with.

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