Citi Investments Review

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Citi Bank brokerage customer reviews, complaints, ratings, trading commissions and fees. Personal Wealth account pros and cons. Is Citi Investments service worth the cost?

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Citi Brokerage Investment Account Customer Reviews

by Sathien, 5/10/2019

Pros: Polite

Cons: Lack of follow-up, insufficient product knowledge, and extremely poor performance.

Citi aggressively pursues brokerage accounts, especially high-end clients. Reps promise, promise, promise but fail to deliver; most lack product knowledge. Citi PWM performance remains pitiful compared to other financial institutions..The organization actively seeks to create 'passive' accounts--index-based securities that require little ongoing maintenance--so-called 'rocking chair' accounts. The major problem, however, is Citi's ingrained belief that 'they' control your portfolio (completely), not the client.

Additionally, Citi fees are extremely high. The website is average as is the follow-up service. There are serious structural problems in Citi's infrastructure to deliver accurate and timely tax documents. Look carefully before you leap.

by CSS, 12/17/2018

Pros: The reps seem to try...

Cons: Worst service ever. Can't keep their records straight. They ask for duplication of paperwork because they "don't have the previous submittals". Extremely frustrating.

This organization is the most inept I have ever dealt with, STAY AWAY FROM CITI PERSONAL WEALTH MANAGEMENT. I ended up with them due to a corporate merger, not by my choice.

I have dealt with these people twice over the last 5 years transferring existing decedent accounts to beneficiaries. The problem is not any individual agent, they seem to be all about the same. The problem is with the organization itself. The amount of paperwork they require is relatively burdensome, redundant and a lot of the info they ask seems to be for their internal marketing departments. So be it.

The first time in 2015, their progress was slow but we got there. This year, 2018, it has only gotten worse. I send a letter of instruction along with about 6 forms they require to be filled out. it has taken 2 months for them to ask me again to fill out a fiduciary form and resubmit a W-9 because they do not have them (even though a previous letter from them says they have it all). If I had not called to check on their progress, I would not have known that I needed to call again to progress some of my instructions. Then they tell me that the IRS given name on the W-9 and fiduciary forms does not agree with the account name, the account name they shortened on their own volition. I have blown off the entire day today dealing with this. I have redeemed and closed all my accounts with them.

by Citi Disappointed, 11/5/2018

Pros: Very Polite

Cons: Unable to resolve problem

My brokerage account is blocked. No one knows why. The know your customer profile is up to date, the process to unblock the account is normally a few hours but has since went beyond that. Interesting.

by Anonymous_CITI_Gold_Customer, 8/12/2018

Pros: Less marketing calls

Cons: Higher fees and poor customer service

Had Citi Personal Wealth a/c, didn’t realize that their fees is much higher for the poor service they provide and returns are much much less than s&p500 index fund, not worth paying any fees/commission for this account, on top when you terminate your a/c, they charge termination fees and takes more than a week to terminate a/c and another week or two to transfer it outside. Very very bad experience with CITI personal wealth management, advisors won’t return your call, reply to e-mails despite heavy commissions/fees paid to them. I will never ever goto them.

by Iman, 7/12/2018

Pros: Absolutely no pros

Cons: Worst brokerage service ever. Non caring about clients. Block accounts as they please. Never do as they promise. Rude customer service.

STAY AWAY FOR YOUR LIFE .

by MKU, 8/16/2017

Pros:

Cons:

They are the worst in the customer service, in addition to the fact that their website poor in features. I had to call many times to get a simple procedure completed and they said I have to check back in x days. They can't call back or send message or email me, mainly because back-office operations is not connected to the customer service reps. (as per their explanation).

by Dustin Wind, 1/14/2016

Pros:

Cons:

Do not worry.. your family will not be charged more than $350/yr. for having an account with them. FAIL




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Leading U.S. Brokerage Review Websites About Citi Bank Brokerage

"Even for its self-directed investors, Citi’s commissions are high, especially when it comes to options. The firm’s emphasis on personal service comes at a cost. Considering their cost, Citi’s investor resources are also somewhat basic. All members can access research reports, but there are no third-party providers, only Citi-generated material, and no analytical tools. The firm’s trading tools are, likewise, unsophisticated. Its website does offer a number of investment calculators, as well as a large selection of educational articles on financial services in general, but the subsection devoted to investing is small, and doesn’t cover any advanced content."

Nerd Wallet

Citi Bank Brokerage Commissions

  • Stocks & ETFs: $19.95
  • Options: $19.95 + $0.56 per contract + 0.28% of total price of contracts
  • Mutual funds: $39.95 or 3% of the principal investment, whichever is greater

Citi Investment Services: Investments Offered

Mutual Funds, Bonds, Advisory Accounts, Insurance, Securities-Backed Lending, IRAs and Rollovers, Annuities.

 

About Citi Investment Services

At Citi Personal Wealth Management, we've designed our investment services around your needs—whether you prefer to manage your own investments or work with one of our Financial Advisors.

If you prefer to manage your own investments, you'll get the convenience of investing over the internet at Citibank® Online, as well as the ability to invest in a broad range of investments and professional advice at the ready...whenever you need it.

Benefit from the experience of a dedicated Financial Advisor and receive professional advice, customized service and access to Citi's global resources, including Citi Clarity®, our 5-step process to creating your financial strategy.

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Citi Brokerage Investment Account reviewed by former and current clients. Citi Brokerage Investment Account customer reviews: 7. Rating: 1.