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Edward Jones customer reviews, complaints, performance and rating. EJ Advisory Solutions pros and cons. Is Edward Jones a good investment company?

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Edward Jones Customer Reviews

by Robert, 4/20/2020

Pros: There a parking lot for money

Cons: There a parking lot for money.

You can not expect any adviser to know the future. If your a risk taker tell them to put your money at risk, if your not tell them to but your money at low risk. Trust no one unless they prove your trust, and then still be carefull.

by mandy, 3/26/2020

Pros: growing investment long term

Cons: way better alternatives that are not as expensive

These "financial advisors" have their own interest in mind (aka how they profit off of your account). Yes, you will make money long term, but you will make a lot more with another company.
There are better options than Edward Jones (Edward Jones charges expensive fees and profits a lot). I would recommend alternatives such as TDAmeritrade or Ally Invest. I regret having my money in this company, who is currently holding my funds hostage when I try to withdrawl them.

by Stephen Brown, 3/7/2020


Cons: Broke rules split my family

They handed out my RESP with photocopied permission forms. Emptied it without my concent
If I charge them my son would be prosecuted as well. What parent would do that but it put a wound between us. The trust for E Jones gone and they still charged me a ton to remove the rest of my investments. BEWARE. NOT AS ADVERTISED

by karin, 2/21/2020

Pros: I just had my first visit. The advisor very friendly but struck me as a pushy salesman, wants ALL my accounts

Cons: I do not personally know anyone who invests with EJ. I left EJ office feeling very unsure. After reading all these reviews i am now flat out scared.

My gut is telling me to get my check back and run like hell. Should I?

by Kim S, 1/26/2020

Pros: Great service,get to know you personally, in for the long haul


My experience of over 20 years with same advisor and location at Edward Jones: My wife and I were able to retire much earlier than we had planned because of our investments with Edward Jones. We have worked with the same advisor and staff the entire time. We consider them our friends and hope the feeling is mutual. We have invested mainly in high quality (American Funds) mutual funds. American has a large diversified family of funds (equities vs bonds) that allow you to adjust your asset allocation without charge. And once you reach one million in invested funds, there is no load fee-only fund management fees that are low. We also own other mutual funds and some individual stocks. This is not a firm to use if you want to do a lot of trading. Our advisor actually turns down clients if he feels they will be doing a lot of buy/selling individual stocks because he knows they will not be happy. It is best for those investors who want to buy and hold quality investment vehicles. My advisor presents options for us at our meetings. He encourages us to make choices based on our risk tolerance and that which allows us to sleep well at night. I know he would prefer us to be more risk tolerant and more heavily invested in equities, but he respects our wishes to forgo large returns for preservation of capital. Our portfolio has gained over 250k in the last year, with 70% bonds, 30% equities, a gain of 8-9% with very little downside risk. If you are a patient investor who doesn't mind the buy and hold philosophy, Edward Jones is your company.

by Doug Texter, 12/25/2019

Pros: Reachable, willing to talk about alternatives, personable

Cons: A tad too behavioral finance oriented, a bit expensive

I've had part of my money with Edward Jones for about 7 years. Honestly, I've made a fair chunk of change. But we've been in a bull market and I consistently invest every month. I've found my advisor to be willing to talk about the full range of investing possibilities. In general, I've found him pretty good. Yes, EJ is a bit expensive, but so far the cost has been worth it. Let's face it. The financial services industry is out to make a lot of money. And they do. But I've worked with people at TIAA (my employer sponsored plan) and Northwestern Mutual. I also invest at Vanguard. Vanguard is the cheapest. But I just use index funds there. TIAA products are ok, but their WMAs are predatory. Northwestern Mutual is a glorified insurance company. In comparison to NW and TIAA, the person I work with at Jones is pretty good. Yes, they're all after AUM in the final analysis, but I haven't found EJ to be terrible in any way.

by Nick, 12/20/2019

Pros: They make themselves a lot of money

Cons: High fees, hidden fees, closing account fees, yearly fees, annual fees, high expense ratio funds. The advisors get wined and dined every week by different fund managers to get the advisors to sell their fees.

So many fees. It’s an old company in a new world.

by G. Laing, 12/13/2019

Pros: Professional, Accessible, Open to Suggestions


Before you read a negative review and think wow, I'm not going there, remember that all advisors are independent. Just because someone had a bad experience with their guy doesn't mean they're all bad. I've been investing with Edward Jones for just over a year now and I have found my guy to be everything stated in the Pros. He will call me with recommendations and I can follow them or not - my choice. I can call him with recommendations and he'll give me his honest advice. At the present, he's considering several stocks I've shown to him LOL!!! Don't be swayed by a negative report. Find a local office and then find people who have dealt there personally. Don't paint all Edward Jones advisors with the same paint brush.

by FFB, AR, 11/17/2019

Pros: Easy access

Cons: Not willing to work with you unless you INSIST.

Moved cross country and moved my EJ account to new area. Previous advisor was good. This one told us right off the bat "I tell ALL my new investors to go with American mutual funds". Really? Everyone? I said ok but I don't want to invest in overseas companies. He acknowledged my request and, wouldn't you know it, 24% of these mutuals were foreign stocks! Tells me you don't have the knowledge or the work ethic to do your job to the best for your clients. Was not making what I thought I should and with an election coming up, I wanted to get out of stocks. He said "if you want to go against your FA's advise". I said MOVE IT! I put it into CDs and now when they mature I refuse to reinvest and am putting it into cash while looking for a good FA. DRIVING HIM NUTS! (I hope).

by Chuckster, 9/30/2019

Pros: Nice fancy office!!

Cons: Fees, fees and lots and lots of hidden fees

My wife talked me into trusting Edward Jones. Silly me did not do my research as I should have.
I told my wife our "advisor" is nothing more than a glorified salesman. She didn't see it that way, but you can't B.S. and old B.S.'r.

I was promised by the salesman that our account would be an incredible amount within 10 years. I was in total disbelief from the wild statement and I became immediately on guard.

Year one passed, markets thru the roof and we are not making money. Confront the advisor at a meeting and he gets really mad. Now I know what's going on, but I don't trust anyone else nor know what the heck to do.

I spent the next 18 months and find a great advisor. Edward Jones turns nasty when accounts are transferred! Fees are spiking and they hit $95 withdrawal fee on every account.

DO NOT INVEST WITH EDWARD JONES!!!! They take your money with LOTS of daily tradings to up their commissions and they are making a TON of money that is YOURS. I'm glad I'm done with this company.

by Clete the Boyer, 9/28/2019

Pros: Knowledgeable about certain aspects of investing

Cons: Wanted to put me into an annuity

I have been very pleased with the advice and service offered by the agent I have with Edward Jones. Appointments are easy to get and confirmed by E-mail and phone the day before the appointment date. I have been with them only about a year and based on their advice by investments have grown by a little less than thirty percent. My father who has been with them more than twenty years has seen his investments grow from one hundred twenty thousand to over a million and that is with no dividend reinvestment. The only advice that I did not follow was to invest in an annuity. I already have one and do not need another.

by J.R., 9/22/2019

Pros: Professional and very helpful

Cons: None yet

I retired and left fidelity as the arrogant advisor lost me money every month.
Since I had just retired, my instructions to the EJ representative was to make me more than the 3 percent cost of living increase and their comissions. In the past 8 months I have been with them they have returned almost twice that to me on my investments!
How could you possibly complain about that?
Amy Patton in Overland Park is terrific!!!

by cw, 9/21/2019

Pros: only offered possibilities of buy and / or sells. never any pressure

Cons: none

i started with an advisor that was just starting with ed jones about 40 yrs ago...all decisions were made with mutual agreement. with an exception or two, everything has been a positive advance..have retired very comfortable with my account. it’s your money, so just don’t settle for being directed somewhere you don’t want to go..

by Thomas, 9/10/2019

Pros: NONE

Cons: Money Grabbers!

F.A. didn't know a dam thing except how to take my money! Stay away from E.J.

by suckered, 5/30/2019

Pros: NONE

Cons: everything has been a CON with them. Was told the Franklin Funds I have our volatile and I need to move my money into

Was told the Franklin Funds I have our volatile and I need to move my money into more stable funds which I believed them. In a matter of a few months now I have lost 10% while the Franklin funds I had my money in have gone up over 10%. You would be better just going to Vegas and betting on red or black rather than taking advice from an Edward Jones financial advisor.

by Maxrates, 5/26/2019

Pros: Knowledgeable, very helpful, full service

Cons: none

Great company to manage retirement accounts

by Bill, 4/11/2019



I am ok I guess been with 3 yrs started out with about 225 have spent 50 and still have 215

by Carl R, 4/1/2019

Pros: None

Cons: All cons. It's a con game

I had a broker who wanted me to invest my portfolio with him, and he sold me a few plans but I wanted to back out. I had one remaining fund with him, and he ordered me to pull the fund out and invest it elsewhere, because he wasn't "making enough money from it." These are simply sales people, nothing more. They make no bones about the fact that it's all about them making money, nothing for your own benefit. They have nothing of value to offer. They will meet with you and talk but that's not worth the money you lose. This business model should be against the law. People can invest on their own without paying loading fees and commissions to middlemen.

by Jake, 12/23/2018

Pros: My adviser is very knowledgeable and trustworthy. He has been available any time I need to talk. Since I've been with EJ for the past seven years, I have never felt that I was being steered into an investment for the sole purpose of EJ making more money from me.

Cons: I don't have any complaints.

I've read a lot of reviews online about EJ. Their overall ratings are low. Many complaints are about the individual adviser and how he/she is not reachable or knowledgeable. My personal experience has been the opposite. Maybe I got lucky and have one of their better advisers.

Another major complaint from others is about the fees. It sounds like many reviewers don't like paying fees and therefore should not be with a full-service brokerage firm like EJ. I'm an absolute idiot with finances and have made nothing but wrong decisions for the past 25 years which has cost me dearly. So I don't mind paying someone to manage my money. Although I pay fees that might be a bit higher than their competitors, in the long run, I will be way better off than if I manage the money myself. I have not sought services from any of EJ's competitors because I really like and trust the EJ adviser who I currently have.

Any full-service broker is in business to make money. And financial advisers don't work for free. Therefore, I don't think it's fair to vilify them - unless they are actually scamming you against your own interest.

by trusting, 11/8/2018

Pros: good at taking your money

Cons: poor attitude

I just read all of these reviews and everything just clicks, these guys are trained to take your money! Anything you make or have they get close to 2% my average over the last 10 years is less then 3% Hmmm.. I get 1% . I told him I was going with someone else. He got so upset and rude, I offered a hand shake and he said he would not shake my hand! Then he said I was going to get charged 5% for withdrawing my money.......Don't trust these people like I did!

by Ron, 11/4/2018

Pros: None

Cons: Poorly Run

Recently, my father passed away and most of his investments were with Edward Jones. He had told me his wishes regarding how he wanted his estate settled including his monies at EJ. After his passing, I discovered that EJ did not have the correct beneficiaries on one account and another account had no beneficiary at all. The second account will be going to probate court.

Additionally, I have filled out paperwork on four different occasions with one document asking for consent to jurisdiction. Seems like an odd request for an inheritance, of course, unless EJ mismanaged two accounts. I just received my fifth set of documents in the mail a few days ago.

It's now been over two months since my father's passing and the completion of the first set of documents. We are still waiting for the first disbursement of any of the funds.

by Jerry Town, 10/13/2018

Pros: Nice guy

Cons: It’s all about monthly commissions. Not a lot of talent in selecting funds to make you money. No wonder a chimp can pick better stocks randomly then a we’ll seasoned broker.

Way to high commissions!

by Terry Stone, 10/12/2018

Pros: Knowledgeable, competent

Cons: Stresses funds emphasized by Edward Jones agency, Advisor for Advisory Solutions churns too much

Advisory Solutions' advertised return range has been much less than advertised although respectable. Nothing was said about index funds and I had to find out about them rather late and by trial and error. They seem to be best for me.

by Priya, 10/10/2018

Pros: Bigger cheaters

Cons: loot money

Hi, It is a big cheater company and they will do loot your money behind you.


by Sri, 10/10/2018

Pros: Nothing

Cons: Wasted my time and cheated tons of my hard earned money

Hi, Please don't invest in Edward Jones and never trust them. I purchased the municipal bonds then they told me there is 2% mark up price then I said ok.

Now Every day there are showing loss of huge amount, when I asked them about the breakdown of the loss then they told me that they can't disclose it.

I told him to sell the muni bonds then they had given 5% mark down price.


by Steve, 9/14/2018

Pros: Local Rep

Cons: Edward Jones practices, Guided Solutions

I have (Soon will be moved) and a Guided Solutions account, haven't really like the way Edward Jones urges you to invest a certain way, or else you get out of alignment. Wanted to make a trade today, 9/14/18 and since my rep was out I called the 1-800 number. After being on and off hold for over 30 minutes they told me I couldn't, they couldn't do the trade. The reason was a couple of weeks ago I asked to get out of my Guided Solutions account and since I'm not out of that account yet, don't know why it takes so long, they wouldn't let me make the trade. My money, my account and I can't trade. The whole Guided Solutions things is kind of a ripoff anyway, they charge a high amount of money so supposedly you can trade more and not pay a commission. Might as well move everything to Charles Schwab, what I have moved had done remarkabley better than anything I left at Edward Jones.

by anonymous, 8/15/2018

Pros: None

Cons: Everything

I recently had my meeting with my Edward Jones representative in Halifax NS and was very disappointed with his demeanor towards the amount of money I was willing to invest, referring to it as a 'small' amount. As a young woman, I did not appreciate him speaking to me about the $10,000 I was willing to invest like it was just enough to buy a coffee with. Saving that amount of money in a growing economy today is not easy and his reaction was very degrading to how much effort I put in. I will never be dealing with Edward Jones again.

by DJ, 6/19/2018

Pros: None

Cons: Everything

Inherited account from death in the family. FA talked with us but explained only a small part of how their investments work. Worked with them to sell and buy a few stocks. Was told each transaction fee was $50. Come to find out, the $50 is only a minimum. The fee is actually 2% every time you sell or buy. These fees are never shown in your portfolio and are always hidden, no itemization of them at all. You can't tell what they actually charged you without having to do a whole lot of math. We closed the account being charged a whole lot of money in fees just to do that as well. Will NEVER EVER do business with EJ ever again. Major rip off.

by Liz, 5/18/2018

Pros: Congenial advisor with great customer service

Cons: Holy cow - the commissions!

I inherited an account from my grandma that was with Edward Jones. Her advisor was very friendly and responsive and even gave me his cell phone number so I could call him directly on the weekends - great guy! I needed to sell the stocks and move them to another account, so I asked him to liquidate everything. He told me there would be trading fees and commissions, and I approved that since I needed to move the money. The commissions and fees were over $1000! Here's an example fee: on $750 of principal, I was charged a $4.95 transaction fee and $50 commission. This was a simple request to sell everything - no advice was given to me by the advisor - so I'm not sure how they justify over $1000 of commissions. If the money had been at Vanguard, it would have cost less than $100 ($7.95 per trade) to sell the stocks. Thirty years ago, having a financial advisor that gave you stock advice may have been a good deal for my grandma, but now that we can look up the performance of any stock online and trade commission free at other brokerages, I wouldn't recommend the Edward Jones model.

by James H. Reza, 5/5/2018

Pros: Looks for ways for me to make money and tells me when he made a mistake in my investments.

Cons: None

I had 10 grand in cash at home and asked my EJ if he could put it to work for me instead of me taking it to my bank where the 10 grand would make nothing. He said he had a fund that paid me 4 percent or a little over and if I needed some cash he would send it to my bank the next day. I now get about 400 bucks a month and the fund has grown to 65 thousand. Not bad.

by sue, 4/7/2018

Pros: There's a branch office in every strip mall

Cons: Someone has to pay for all those branches (mostly the customer)

I think that If you have a good F.A. who is looking out for you and knows how to invest, you can do reasonably well. Your returns won't necessarily be pegged to the S&P, but you will get reasonable returns in an up market.

There are reasons why institutional investors don't use E.J.. They are too expensive.

Their robo-advisor is not a bad product, but, because of all of the fees associated with it, I got much better returns from my Fidelity Go account.

Fidelity has more explicit statements, and it's easy to obtain the information that I had been asking my E.J. advisors for years: what are my expenses? what are my market returns? what are my personal returns?

Market returns are all detailed on my Fidelity statements, so, in a down market like what we've had in the last two months, it's easy to see where my money is going. E.J. never responded to my inquiries on this subject. They never did give me any accounting for why, in an up market, I lost 30% of my portfolio. In fact, one advisor simply issued the 48-hour notice that if I didn't find another F.A., he was going to sell my assets. (You do not want E.J. to sell your assets, because they will charge for the sale. One lawyer told me that I would probably end up with about 20% in sales fees.) They will use the fact that they are capable of selling your assets to intimidate you into buying products.

E.J. F.As also dislike it if you don't return their phone calls to buy products. If you have a sizeable sum of money, they will hound you, sometimes calling you several times a day. Feeling intimidated by the fact that they could apparently sell my assets without warning, I returned their phone calls. One of my brokers told me I was incapable of managing my money when I wouldn't buy an annuity from him.

The brokers at E.J. are bullies and con artists.

Unfortunately, I haven't found a good solution to how to manage a large sum of money--now significantly reduced by terrible investments.

by sue, 3/31/2018

Pros: Easy to work with; full service broker

Cons: Too expensive; your F.A. is only motivated to generate income for E.J.; commission-driven; branch offices can pass you on to another branch without explanation.

I have written several negative reviews of E.J.. However, after dealing with other firms, I'm not sure that E.J. was as problematic as I thought. The problem is that your F.A. is driven to produce commissions and to sell you products.

In four years, in spite of a very strong market, I lost about 30% of my portfolio to really bad investments. (Oil and gas pipelines.) My money, invested in index funds, would have tripled in that time.

After working with my fifth E.J. broker, a trainee, I finally moved everything over to Fidelity. I moved it "in kind."

I've been with Fidelity for just three months now, and I finally have some peace in my life. I was very concerned about going the self-managed route, but, for now, it appears to be a workable solution. The stock market has been mostly down since my move to Fidelity, but my investments have hardly been affected. Had I been with E.J. at this point, I probably would have done much worse.

E.J. is not unlike an MLM scheme. I'm surprised that the SEC allows this company to get away with apparent fraud. They try to sell you products that will make them money; that's how I got put into oil and gas pipelines that melted down. I'm thinking of hiring a lawyer to try and recover some of the money.

As far as finding a great advisor who is honest, smart, and is willing to act in a fiduciary role...I have no advice to offer at this point. I have studied the problem for the past three years. I interviewed more than 30 fee-based, fee-only, and commissioned advisors, only to feel more confused than ever. I got referrals from friends, through neighbors, and through my business connections. I always left the meetings with the advisors feeling as if I was being conned.

It's extremely discouraging. I even thought about turning everything over to my TSP manager, who was doing well with a much smaller amount of money.

So, for now, I am managing my money on my own, which I would not advise the average person to do.

Fidelity is a great company for do it yourself investors. They have all of the resources, but, in the end, you are on your own. So far, the investments I had at E.J. are performing reasonably well.

by Tom JOnes, 3/25/2018

Pros: Very honest worked well with my portfolio

Cons: Didn't always return phone calls and emails

I have been working with them since 2009 and have had great returns. Everyone should work with edward jones!!!!

by K. Anderson, 2/28/2018

Pros: none what so ever

Cons: clueless

They try to have lots of letters behind their name but that means nothing. The E. Jones rep I just ran into is a CFP and cannot do the paperwork nor does he understand the way to handle the case. Sad that this company works the way they do. Clueless in Brenham Texas.

by Joseph Boucher, 2/11/2018

Pros: They have nice offices.

Cons: They are money hungry thieves that will resort to Harassment and violence if you cancel your accounts with them!

My mother in law had and account with Edward Jones but had to close out her account with them to pay for her husbands funeral services. Her adviser, Ulana Berenda Emerson who works out of her Port Jervis, N.Y. office became very nasty and started harassing my 66 year old Disabled mother in law over the phone and via Facebook. The 41 year old Ulana Emersom actually physically and verbally attack my mother in law at a school play for her granddaughter in front of the children and their parents and relatives! My mother in law actually had to file for, and was granted a restraining order against Ulana Berenda Emerson in family Court in Orange County, N.Y. We contacted Edward Jones about her conduct but never heard back from them about the issue! The court case is still on going! She also took and used personal information from other family members to make bogus accounts to boost her quota's! We are still trying to get Edward Jones to investigate this issue but they don't seem to interested in helping us since we are "No longer account holders with their company"!

by Jack, 1/31/2018

Pros: Large company

Cons: Self serving agents

You can make much better money and investing choices than sticking with Edward Jones. They are ultra conservative investors and have mismanaged my funds for years. I lost a small fortune doing business with them.

by Rose G, 1/17/2018

Pros: Cares about my money because if I make money so does she.

Cons: Somewhat lacking in investment knowledge in some areas

My biggest issue with Edwards Jones is they change advisors too much. I've gone to the same office for 20 years and I'm on my 5th advisor. This one seems unclear on some things but she asks higher management if there is an issue so I am OK for the most part. I do not like this new fee rollout for this year. I never bought and sold much so my fees were pretty low, now they want over 1% a month. Seems high to me. Where I use to pay around $500 a year it will now cost me $2300. YIKES!!!

by Dale jennison, 10/23/2017

Pros: Very knowledgeable about where our investments should be after just retiring

Cons: None

Have been with Edward jones for many years. They have helped me out during the good and bad times

by D. Stacy, 9/23/2017

Pros: None

Cons: Never helped, never met, just phone appointments

Absolute rip off. I'm veteran senior citizent and wanted to close an old 401 account of around $400.
They are charging me $140 to close account. Rep was not helpful just wanted to close the account and move on!

by Patricia Mark, 8/19/2017

Pros: Friendly and nice BOAs

Cons: Broker is clueless and only concern about fees

This company is a total and unequivocal ripoff. They are only concerned about fees and not the client's best interest. I have invested a relatively small amount with a jones advisor here in DeKalb County GA and he is a total con artist. Made me by 7 different mutual funds all invesco and with load fees of 5.5%. This particular advisor has no idea what he is doing - none.

by Helen, 7/22/2017

Pros: Andrew Cottrell provided fairly good financial advice most of the time.

Cons: He passed our account off to another advisor for no specific reason.

It would have been nice if Andrew Cottrell would have met with us in person to explain his reason for passing us off to another advisor instead of just notifying us by mail and moving our account.

by Robert Melvin, 7/19/2017

Pros: Monthly non-sales presentations by other brokerage firms to discuss yearly market projections, willness to listen, willing to work with my schedule

Cons: No two Brokers or investors are the same - it sounds that it's sometimes a challenge to find a good Broker

Over the past 15 years I have generally been pleased. I've been sold a few dogs, but most investments have made income so that I can live off the interest and not touch the principal. Though in the back of my mind, I think it could be better. The trick is diversification. I've been pleased with the performance of the American Funds that I've been sold. Though I'm concerned that AF does appear to be a main commodity that EJ sells; only recently there's been a gradual shift towards Hancock and Franklin. I've had few calls for buys, but I have had calls suggesting to sell. I did have an issue with my Lincoln Annuity; the fine print clause is buried deep in the Lincoln document that neither I nor my Broker was aware of, it will take 2 years before I can start withdrawing money. I blame Lincoln. As for fees, no matter how often we discuss this, I'm still concerned.

by James H. Reza, 7/17/2017

Pros: Great investor at my Ed Jones

Cons: none

This year I've hit over 300,000 in my Ed Jones investments. Not bad for having started with only 6 grand years ago and it has grown steady ever since. Yes, there have been some down times by mostly up!

by Jack, 7/15/2017

Pros: None

Cons: No degree or finance experience necessary. Fake friendship, homey small offices, heavy community involvement to win trust.

Beware! My neighbor just quit and is warning everyone. She is one of many. They have fought against the new regs designed to protect consumers for years. Now that the regs have finally gone into effect(watered down and delayed) they are asking customers to sign away their rights. Want you to ok in writing their conflicts of interest so they can put their commissions first and not do what is best for the customer, as they have for years but it is no longer legal. They are so blatant, but so friendly while they're doing it:) It is not worded so many understand it, and many don't read what they so cavalierly ask you to sign. They immediately distract you in such a friendly way from reading. Research their history and business model. They especially look for seniors and single women who trust them, then gouge with fees and high commissions, many hidden. Try getting a straight answer about fees and commissions. Then as a last dig, when you wise up, they charge to transfer your money, which most companies do not. They have huge turnover because some people still balk at setting aside morals and ethics to line their, and company, pockets. Don't take my word...if you compare what you end up with to another firm, you will see you are losing a lot of money with them. By the way, if you retire they fight against you drawing any more money than required by tax laws and want you to live on Social Security (after working so hard and saving all those years) so as not to to cut into their money.

by Pat Leeper, 7/11/2017



Not happy with this company at all losing losing ! Won't even come out even at the end of the year will probably end up owing them money !

by Frank Crowley, 6/27/2017

Pros: Friendly, down-to-earth

Cons: Sales and fee-driven, they do NOT act in the best interests of the client

Edward Jones is commissioned based and therefore investment "advisers" are no such thing; rather they are sales people steering the client into a high-commission investments that will yield immediate compensation for the firm (and of course, themselves), but not necessarily benefiting the client. Sometimes the cost is hidden, built into the return. For example, a fund might earn a healthy 10% per year but because Edward Jones skims off 2%, you will only see 8%. In a high flying year where virtually all investments are rocketing, the 8% still looks good. However, the 2% charge is assessed even if you lose money in other years, making the loss all the more painful. Sometimes the agent will steer you to an investment vehicle that pays Edward Jones a kickback for the sale, unbeknownst to you. Last time I did business with them (early 2017) they were still charging hefty percentage commissions, including a transaction fee, just to buy and sell stocks. Most other firms charge about a $4.95 flat fee for any transaction, any amount. You owe it to yourself to do a little research on this firm and learn about the "best interest" requirement that the Department of Labor finalized in 2016. That requirement forces investment advisers such as Edward Jones to act in your best interest and yours alone, not theirs. Surprised that they don't already? Join the club. Edward Jones fought the requirement with all their might and dollars. Most firms are now on board with meeting the requirements, but Jones is not. Just google "best interest" and "edward jones". You will not want to do business with them.

by Dennis Stine, 5/17/2017

Pros: See below

Cons: See Below

It all depends on the individual you happen to pick as an advisor. Our first advisor was very inefficient and left the company. He was replaced by the , in my opinion, best advisor we could have. Constantly calling with updates and suggestion for our benefit. As with most of the common person I do not understand all of the terms our advisor uses but if I did I would not need him. Also his assistant (Office Manager) is great. Our advisor is located in New Castle Pa. and I dealt with him for years before I met him. No regrets. I live in Shippensburg Pa.

by Caroline Akt, 5/5/2017

Pros: Was good until...

Cons: Dropped with no warning and given to another broker.

Investing in stocks is outside of my comfort zone. I took a leap of faith and trusted a broker with whom I felt comfortable with. After years with that broker received a letter indicating my account would be transferred to another broker in another office. No new # to call just an address to a vacant house???? Moving my money ASAP.

by Robert pence, 4/25/2017

Pros: None

Cons: Everything

Will fee you to death. Invested $49K over a year in mutual funds, made only $500 and paid $650 in "management expenses". Constantly trying to convince us to buy an annuity - big commission for him, disaster in early cash out.

by Todd, 3/28/2017


Cons: High fees

High fees withdrawal fees they made more money of of 110 k investment than I did

by Ron Turnbull, 3/19/2017

Pros: None

Cons: Extremely poor recommendations; EJ analyst recommendations are extremely poor

The whole business is predicated in using your money to make them money, regardless of the risk that puts your portfolio at. I had managed my whole portfolio for 20 years before I switched over to EJ. Huge fees on every transaction compared to what you could do on your own. Several of the stock recommendations that they made went completely bust, many others were dogs. I reviewed the recommendations that they made for me and the stocks that they purchased on my behalf some 9 years later. I would have had significant losses had I held these stocks; more than the huge hit I already took!. The advisor bases his recommendations on the company's analayst's recommendations which of course EJ has a vested interest in selling. They completely invested me in stocks just before the 2008 debacle.... and made me pay for it in so many ways. The best thing I ever did was telling them to go fly a kite and took my portfolio out of the reach of their greedy little hands. Funny, the people who give EJ a favorable review have never experienced a downturn. Wait until the next debacle and see how their tune changes... and think how much further ahead they would be had they taken care of business themselves.

by Pam W., 3/10/2017

Pros: *Professional/effective communicator *Excellent assessment of client's financial goals *Amazing Sr. Administrator Terri Volpe


Dave is an experienced, highly skilled investment professional. He takes the time to get to know his clients so he can help them reach their financial goals. His depth of knowledge enables him to make solid recommendations and suggestions that will best serve his clients. Terri is a remarkable Senior Administrator who provides outstanding support to Edward Jones clients.

by Sabrina Magtolinia, 3/6/2017



I was in a terrible car accident and they transfered all my money over to a relative without my knowledge.
I tried several times to get my money back. Horrible management. Edward Jones needs to run credit checks and full drug testing on all their employees. They are theives.

by S. M., 3/6/2017

Pros: NONE

Cons: Bought the wrong bonds and did not notify me of the withdrawal fees for bonds.


by Russ bloomer, 3/2/2017

Pros: Best financial planner on the planet!

Cons: None

Best planner on the planet. I could retire today because of Jay Zahran!

by James Reza, 2/3/2017

Pros: Great

Cons: None

I usually accumulate several thousand dollars in my bank account yearly and I asked my EJ account if I could invest it in some account in EJ. He told me he had an account that paid 6 percent and if I needed the money he'd send it to my bank the next day. Today, the account has grown to 50 grand and I get 278 bucks a month! Sure beats me having my money in the bank. However, I keep some in the bank to pay monthly bills!

by William Edell, 12/2/2016

Pros: It is easy to park at their office in Mc Minnville Oregon

Cons: Opaque regarding costs to customer.

I called my local office as in my area their are few brokers.
I asked for a commission schedule for their firm.(I have been an investor since 1966) The guy on the phone said "depends" I said OK how much would you charge me to by 500shares of Ford Motor Company? He said about 200 dollars. Ford was selling for 16 dollars that day.

I can't believe these guys are in business. They are truly the scum suckers of a business which already has a dubious reputation.

i bought the shares for 29 dollars at HRBlock now Ameriprise. I hope President Trump straightens these guys out. a little sunlight should drive these cockroaches back where they belong.

by The Chapmans, 11/28/2016


Cons: Customer Service, What customer service!

We required to close an account that we has with E. Jones. The process started in October, they told us that the check would take 7-10 business days. Well we waited and gave them more than 10 days for it to arrive. Nothing, so we call to find out what the status. Well, they said it was mailed out Nov. 8th. Again, we waited more than 10 days. Of course nothing, we called told them we haven't received the check. They put out a stop payment and was going to reissue another check. Then, they said if not received by Fri the 2nd of Dec. then will F-x it. Guess who E.Jones wanted to had to pay for this expense? So, we would advise, if anyone wants to do business with this company I would think twice!! What a mess to just to have a check mailed out!!

by suspicious, 10/20/2016

Pros: None

Cons: Aggressive, predatory, disingenuous

Told me my Merrill Lynch 401k was being discontinued for ex-employees, wanted me to roll it into their products (high fees), checked with Merrill Lynch. They were not discontinuing the service
Edward Jones lies
will not accept info in writing by US mail, demands face to face (to deliver sales pitch)
dishonest to the core in Burlington County NJ

by enlightened, 10/3/2016

Pros: none

Cons: inept, dishonest, predatory

Edward Jones employees are basically white-collar criminals. Run for the hills. You can buy directly from reputable firms and save the nonsense, churn and extra cost.

by James Reza, 9/29/2016

Pros: Excellent friend!

Cons: none

I took my portfolio to an investor at my wife's bank for him to review. After he looked at my Edward Jones investment portfolio he said, "James, this is just fine! I wouldn't change a thing in it if you came to me!"

by Catherine Jordan, AL, 9/14/2016

Pros: none

Cons: too long to list

Received an inheritance. They rescheduled my 1st appt. 2nd appt. the guy was 30 min. late. Said I would receive my cash in 1-2 business days. That was 4 weeks ago and I am still waiting. Each week the excuse is something different. Got corporate involved and finally at least I have a trade confirmation. Says it will still be a week before the money is in my checking. DO NOT INVEST WITH THESE PEOPLE!!!!

by Educated investor, 8/21/2016

Pros: Hand holding for nervous and uninformed investors.

Cons: High fees for just about every move in your portfolio.

There are fees for re-investing dividends, 527 and IRA maintenance fees, withdrawal and deposit fees etc., front load fees (5%) on mutual funds and 12b fees (which EJ gets a kickback from the mutual fund company). Also, EJ broker attempts to "churn" your account yearly for no apparent reason other than more fees.

by Nicholas Marques, 8/10/2016

Pros: Office close to my house

Cons: Shady activity, ridiculous hidden fees

Was told by my financial advisor I had inherited $250,000. One week later his receptionist said it was for only $200,000. Where'd $50,000 mysterious vanish to ????

by Kurt, 7/11/2016

Pros: Very good analysis and top notch selections

Cons: None

If you have a large enough of an account, they will make a difference. The new fiduciary requirements have lowered your costs significantly. Now they do not charge any indivual commissions for trades. fees have been lowered or have vanished. They also provide excellent research and advisment, with the new program. They advise you to stay with value and quality. I have 30+ years of investing and that experience has taught me to be invested in the 1# and #2 companies within their industries, the top notch ones, with innovation, the ones reinventing themselves, and staying on top of competition. You cannot go wrong with a diverse blend and mix. Long term focus. Think of a micro cap stock as a match stick. It lights quickly, and flames out fast. It has no continuous fuel supply. That would be for a company that has only one product, one idea. Think wide moat, name brand names, innovation, and value with growth. Don't speculate with your retirement money, invest it wisely. They provide the guidance, if you stick with it, you can't go wrong. It might be boring, but you cannot make a million overnight with just $10000.00. Over 20 years, you could.

by John, 6/22/2016

Pros: They have an office with furniture and a meeting room.

Cons: They are only concerned about their bottom-line

My local Jones Broker was open and entrusting enough, but as time went on his ways and methods of doing business changed for the worse. As I became educated on how a commission based firm works helped me understand why my portfolio performance was subpar after so many years. They only want to sell you their costly American Funds, getting a kick-back with moderately high expense ratios and average performance. They take fees and charges for every move, even reinvesting dividends in existing funds. They want to sell you "stuff" to their advantage, not to your benefit. It's only a matter of time that the Vanguards out there are going to eat their lunch.

by Mike, 6/2/2016

Pros: They have most everything you might want to invest in

Cons: You need to find a good adviser (stock broker)

Their basic service is quite simple. You pay some sort of transaction fee when you buy and sometimes when you sell an investment. This pays both Edward Jones and your Adviser.

So, if you want to buy a mutual fund, you can pay front-end sales load, called "A" shares, or you can buy "C" shares with no front-end sales load. The "C" shares have higher annual fund expenses, which compensate both Jones and Adviser. "C" shares have a 1% deferred fee charged only if you sell within a year from purchase.

If you want o buy or sell an individual stock, there is a commission of 2.5% on the transaction, unless the principal amount is over about $6k, in which case the percentage starts going down.

You can buy bonds or bond UIT's as well.

That is a remarkably simple fee structure and is the only cost I'm aware of.

They have other account types, which involve charging you asset management fees. Those accounts are for complete idiots, and even if you have found a good Adviser, investment decisions are made at headquarters, and you don't want that, now do you?

So, don't be afraid of Edwards Jones. They charge about the same as any other full service broker. Some people do not want to pay for services of a good adviser or a good firm. If you are one of those, stay away from any full service broker, because you know you will hate paying any fee or commission whatsoever. Also stay away from managed accounts!

Take some time to interview your potential adviser. If you don't like one, there are more somewhere in or near your town with Edward Jones. Shop and shop to find an Adviser you like.

by anonymous, 5/9/2016

Pros: Purchasing Bonds

Cons: High Load Funds, High Commision Rates

Edward Jones is fine for easy access. I would recommend them for purchasing individual bonds.

The usually sold mutual funds, they are under par; an investor would be better off purchasing direct from any of the many investment houses. The load on the most commonly sold funds by Edward Jones is way out of proportion for modern investing. This is a big financial institution in the business of making money, your savings comes second.

If you have no ability to make finical decisions for yourself, then Edward Jones will share with you, a portion of its investments to your portfolio, again you are sharing the profits with the company for doing all the thinking for you. Edward Jones is ideal for those who refuse to think about their investments. It is also best for those who invest and leave the money in the same funds, as each time you makes changes in investment funds, you pay high fees. For those who wish to invest and never give a second thought to their investments, the company provides a good service. You do make some money, just not as much as one could if one was able to deal with their finances.

They are convenient for individual bond purchases, I would recommend them for purchasing individual bonds. For mutual funds, seek no front load investment houses, whether it be stock funds, balanced funds and bond funds, These funds are usually better quality and higher rated funds across the board.

by anonymous, 4/14/2016

Pros: You see them on TV

Cons: They suck!

"Anonymous said" I have averaged little over 8.6 percent return by using their advisory fund and that is after fees." You need to look closer. Jones Advisory accounts have been losing year after year! That's before you pay your 1.5% plus ?? What are you looking at?

by Dissappointed, 3/25/2016

Pros: Could really talk a good story

Cons: Made it real hard to remove money

After realizing I was getting charged a crazy amount of money for the services and watching my money dwindle every month I attempted to transfer my accounts. My agent sat on the request for several days under the pretense of wanting to confirm it with me(basically attempt to intimidate me) and finally sold my shares days later when the market had dropped

by Don, 3/25/2016

Pros: Nice Guy

Cons: Clueless about how to invest

Although the market has been shaky, since investing the Dow has risen over 300 points and I have lost $40k in "moderate" investments. Really? I have worked my tail off to be able to retire comfortably, which age wise I could, but now I'm afraid financially. I could easily make insurance payments (which is another sorry management issue) with just a money market fund, even a simple savings account, but here I am watching my account dwindle. The positive side is Ed Jones is about to be a learning situation in my past.

by Anonymous, 3/12/2016

Pros: Nice format for reports of your accounts

Cons: Poor decisions concerning advisors from HR department at EJ

I was a client with an EJ advisor with 15 years of experience at EJ. I was only with them for 2 months when suddenly they removed them for apparently some frivolous reason. I loved my advisor and plan to move my funds as soon as they find a new office. They have replaced the advisor with someone with 3 years experience . Sometimes HR departments of large companies do more damage than they realize by making such poor decisions. I was so upset that my advisor was not allowed to finish settling my affairs and the temporary replacement advisor was confused about my accounts. I lost money on one deal only because it took too long to finish the transaction due to the fact that my original advisor was not allowed to finish the deal in a timely fashion. I will never recommend EJ to anyone. My brother-in-law had been with this advisor for 10 years and was extremely happy with them . He will be moving his funds soon as well.

by Dustin Conner, 1/11/2016

Pros: Nice at first. Anything a chimp can do.

Cons: Not worth the fees.

They are totally not worth their fees or advice. Once they have got your money, they are comfortable in letting their stock picks linger into nothing. They prey on the old and ignorant.


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Leading U.S. Brokerage Review Websites About Edward Jones

"The primary selling point of Edward Jones is their broad network of local offices. In most parts of the U.S., there will be a Jones office not too far from where you live. If face-to-face interaction with your brokerage firm is important to you, Jones is hard to beat in terms of convenience... The biggest drawback to having an account at Edward Jones (and the other “full-service” brokerage firms like Merrill Lynch and Wachovia) is that your financial advisor is paid on commission. Specifically, Edward Jones financial advisors earn money when you buy or sell a stock, buy a bond, or buy a mutual fund that charges a sales load... In most cases, if you feel that you need a financial advisor, I’d suggest going with one who charges a simple hourly or annual fee rather than one who is paid via commission. By using a fee-only advisor, you’ll get unbiased advice, and you’ll likely reduce the overall costs on your investment portfolio."


"Edward Jones is a full-service broker. A full-service broker is someone who not only provides the capability to invest, but many other things like tax advice and retirement planning, as well as extensive research and knowledge. Their investing policy is pretty straightforward, so you can be sure you’re not only getting the best service, but gaining some knowledge of how to invest along the way... You’ll also have to pay a yearly account fee of $40 for all retirement accounts, which can either be withdrawn directly out of your investment account or your bank account... This makes Edward Jones an expensive option compared, but if you need the extra guidance and full-service features, then this could be a good option until you learn the investing ropes for yourself."

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