Merrill Edge Complaints and Reviews (2025)

Review:  Merrill Edge's customer service has been extremely disappointing! Their lack of follow-up and inefficiency in handling even the simplest tasks forced me to make three separate phone calls just to "possibly" resolve the issue. Because of this unacceptable service, I’ve decided to liquidate all my accounts and take my business elsewhere. Save yourself the trouble and find a new brokerage or bank.

Review:  We had an IRA account with Merrill for almost 20 years. Recently, we decided to open a second brokerage account with them. They held our domestic funds transfer for a week, and after only two days of accessing our funds, they locked the account. After a month of phone calls and in-person meetings, they finally unlocked our account, just hours after we mentioned contacting a lawyer. This all happened between November 13, 2024, and December 18, 2024. We were unable to trade during this period and ended up losing money. Additionally, we had taken a disbursement to help us after losing our home and belongings during Helene, but we couldn’t replace that money within the 60-day window. This has affected our taxes and medical insurance premiums. Naturally, we immediately moved our accounts to another brokerage firm. We strongly advise anyone considering Merrill Edge brokerage services to proceed with caution.

Review:  This place requires a $100k deposit to open a HYSA. If you attempt to withdraw ANY money, your account gets frozen. Mine was frozen for THREE months. I had to call numerous times, provide several forms of identification, and even meet with the VP to get my account resolved. Even after all that, every time I try to wire money out to the SAME account with my name on it—which should take hours at most—it takes days. Anyone who plays the stock market knows that by the time you get your money, the opportunity is gone. They also charge $30 for same-day transfers, which is fine, but it NEVER happens the same day. The fastest it ever happened was in three days after five phone calls.

These people hold your money hostage.

Review:  I received a letter from Merrill Edge about re-signing as the custodian of my $75K Roth IRA out of nowhere after being a preferred platinum customer for 12 years. They gave me 30 days to transfer and leave without providing any reason. They froze my account from selling (except by phone), which is unbelievable. They allowed me to open positions and collect fees the same week, but now this is happening. IF this is how they treat platinum customers, RUN, DON’T WALK AWAY FROM THIS company. They also charged me $49.95 for a transfer fee. After 10+ years, it’s an absolutely horrible business. DO NOT TRUST them. NO REASON GIVEN FOR CLOSING THE ACCOUNT.

Review:  Worst experience ever!!! Do not deposit your money here. I rolled over my 401k and needed to make a withdrawal for surgery, but they were completely indifferent. They lied about the funds clearing, and even when I provided proof from the issuing bank, they didn’t care. I spent at least 2.5 hours on hold and accomplished nothing. They are so disorganized, unprofessional, and rude. As soon as the checks clear, I’m closing the account.

Review:  Absolutely terrible. I tried to close my account after being with them for many years, and it’s been nothing but problems. It’s been almost two months now, and they still haven’t sent the money. Just a bunch of excuses after excuses. Please do whatever you can to stay away from Merrill Edge. Customer service keeps putting you on hold for 30-45 minutes at a time and pretend like they’re trying to help. After five calls and countless hours on hold, nothing gets done.

Review:  After five days of trying to log in, the team couldn’t resolve the issue. I believe opening a Merrill Edge account was the worst decision ever. It feels like the Merrill Edge IT staff are operating as if they’re from the 1980s or 1990s. How can we understand that the tech team spent over five days unable to fix the login problem? I have no words.

Review:  Merrill Edge is a good overall broker but it rarely adds anything new. Competitors are developing much faster. You can tell Merrill is much more focused on the wealth management side of the business.

Review:  One explanation for it all... "Artificial Intelligence" is making all corporations LAZY!!! AI is the smoking gun here, allowing big business to allocate resources away from REAL human interface. IN this ongoing transition away from humans to AI, we are seeing where business is letting go of excellence in human based customer service. Notice how much of the customer functions are becoming automated, to where business are training us away from our expectations of customer service? We are trained to actually become self-service clients, doing the job of what their customer service agents used to do for us! The only reason I migrated to Merrill Edge is BC the interest rate is the highest I could find for my money. Merrill Edge, get your game on. If you absolutely refuse to give good customer service and insist on AI, then offer your customers the humiliating choice to PAY EXTRA for a really good trained live agent, back room support and FIRE your web designers. Next time, ASK your customers for website interface feedback!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review:  My mom-in-law set up a 529 account 21 years ago for my first born son under my name. She put in 500 bucks and I never added anything to it because I had other investments. 21 years later the account is worth 650 bucks. Over 21 years, the 529 plan netted 150 bucks in profits--I just thought I'd repeat that. Whatever happened to compounding interest theory? I would think it should be at least over 1000 but I guess all the fees killed that.

Review:  Brokerage account customer service is the worst I've experienced in 25 years. I've had accounts with numerous other brokerages and this is one really stinks - the absolute worst.

- Internal management does not hold employees accountable. All I kept thinking when dealing with this firm is who is running it into the ground?
- This firm's back office is so bad someone needs to let the CEO know what's going on. All the online ratings for MERRILL EDGE are terrible. In the bottom 33% of competition.
- No follow-ups on paperwork sent to back office. Literally 5 follow-up phone 10+hours on phone to resolve a simple issue. Managers must be hands off to rogue employees.
- Unacceptable hold times averaged at least 20 minutes just as others have stated.
- Unexplainable delays in processing items. An upset back office employee started sending me and other account holder spam text messages 1 minute after a phone call.
- One Vice President overseeing support team Marc has 11 jobs with various companies. Most of his jobs averaged 1 year or less. Hmm.
- Not able to complete simple tasks.
- Use excuses like "we were busy"
- I was reading the online complaints and I can believe ALL of them. No reason to take a chance with this firm unless you wish to have more stress in your life.

Review:  Lost money through the "conservative" investment plan last year, then was dropped from being a Platinum Honors BofA client because of their poor investment choices. Trying to get someone on the phone is impossible. Expect a 45 minute wait and I usually get cut off before talking to someone. Would have had better results stuffing money under my mattress! No accountability, professionalism or courtesty whatsoever.

Review:  This is the worst brokerage ever. Hope can you not answer your phone. Was on hold for 45 minutes then an hour and still reached no one. Promised Preferred Deposit rate of 3+% but guess what - have to call someone to get that and no one answers.

Review:  They don't answer their phone. EVER. I've been trying for a week to reach them. At first I had the option to put my advisor's extension in. That option is now gone. Which doesn't matter because he (Greg Davidson) never answered the phone, or returned my calls, anyway. I reached someone two days ago when I pretended to be someone looking to open an account. After I explained what I was experiencing, and that I needed someone to help me find the charting templates I had set up more than a decade ago on their Merrill Market Pro program he forwarded my call- back into the endless hold of their system. I hung up after 45 minutes. I've set up two appointments using their appointment system (on their contact us info on their website). Two appointments that they just ignored. I can hardly believe this is the same company I signed up with more than two decades ago.
TD Ameritrade answered my call on the second or third ring. I have a tiny account with them, so I called as an existing client. With Merrill I am an Elite, Preferred, whatever. More than 500k in their account. This is how they treat their "Elite" tier of investors. Don't waste your time or your money on this sad sad company. Go to TD Ameritrade. I am.

Review:  Stay away from MerrillEdge! Customer service is absolutely the worst. I called them many times to resolve an issue. The wait time is always at least 45 min. Services reps never follow up.

Review:  I am unable to do any trade online. Have been trying to reach them over a week. Each time they put me on hold for hours, and yet no one answers.

Review:  impossible to get a hold of an agent, only option to contact them is through the phone, as I write this I have been on hold for 1 hour 24 min, unacceptable wait times, I bank with BOA, so it seemed convenient at the time, its gotten gradually worse through the years.
I wonder if they are prepping the stage for next crash, were well just be left on our own and wont have time to get out.

Review:  I transferred out the entire IRA for the most simple but important reason, non-responsive to phone calls, and that caused me to lose thousands of dollars, do not invest whit them.

Review:  I have moved almost all of my money out of ML. Cust service is horrible. I faxed an IRA distribution (mandatory) on 11/1/21. On 4/6/22 I got an email to call. Yes, that's 5 months. I needed to resend because the signature date was too old. That is because they sat on it for 5 months. I was told a manager would positively call me back today and no call. 4/5 past distributions have all been mishandled. My last 2 accts are moving to Vanguard (spectacular service) now. Run from ML. T Rowe Price also does a great job.

Review:  Well, after 3 weeks, almost a month, to transfer an IRA into a State Retirement Account, I called dozens of times, I spend about 8-10 hours a week calling Merrill Edge. They never email me, and pretty much say that they are working on it, give them another week each time.

I have no idea how to get my money from them and had to cancel my retirement plans for over a month now. Caused a lot of severe hardship to my life by delaying months to retire due to a simple transfer.

It's nice that I had an IRA with them, but somehow they cannot seem to give me my money, it's turning into a part-time job, and I call them to beg them to transfer my money from their IRA into another one.

No idea what to do next, but getting my money out of my IRA into another one has cost me a fortune,

Review:  Merrill Edge Timeline

Dec. 2021 – I contacted Merrill Edge to have my IRRA Account liquidated. The hold times for each call I made were in excess of one hour.

The receiving broker sent transfer paperwork to Merrill Edge with instructions to wire funds.

01.18.22 – I contacted Merrill Edge to check on the status of the transfer of funds. I did not note the name of the representative I spoke with. He informed me that no paperwork had been received. I contacted the receiving broker and they overnighted the paperwork via FedEx. I believe Merrill Edge received the original paperwork but did nothing with it.

01.22.22 – I talked with Jason who informed me they did receive the paperwork from the receiving broker today and he will expedite the transfer and that it takes 3-5 days for an expedite. That is an unacceptable expedite time frame.

01.25.22 - I talked to Robert who informed me that this account was a mess and he did not understand why it was taking so long. He gave me his direct phone number and promised to follow up and keep me informed. He did not do this nor is the phone number valid as there is no option to enter his extension number.

01.27.22 – I talked to Andy who informed me the check will be “mailed” today by end of day. This is the FIRST time anyone said to me that a check would be sent via regular USPS mail! He informed me that they do not do wire transfers because the government would look at the wire as a disbursement and that could cause the IRS to charge me taxes. This is the most absurd comment as I could easily show the IRS that it was not a disbursement. He again told me they do not do wire transfers and this is the normal process. He refused to allow me to pay for Certified Mail as I am concerned a check that size could easily get lost with no method to track. Who puts a check this size in the mail? How irresponsible!!!

02.01.22 – I talked to Ron, he offered to take this to his manager and I asked to speak to his manager directly because the funds are still with Merrill Edge. Ron’s manager is Crayton and he assured me Crayton would call me.

02.01.22 – I received a call from Glenn, not Crayton. He said Merrill does not send money via wire and that my paper work from Equity Trust clearly states the funds are to be mailed. He later clarified that he was looking at the paperwork incorrectly. He then explains that Merrill only uses ACAT to send funds because the IRS would not see that as a disbursement. I explained that to the receiving broker and they are set up to receive ACAT. The receiving broker sent ACAT directions to Merrill. However no one at Merrill saw this. Incompetence!

There are multiple emails where the receiving broker got involved to help me resolve the problems and even offered their FedEx account number to send the check. Merrill still refused!

02.23.22 – I left a voice mail for Glenn to let me know if the checked had been mailed yet and to please call me. He has not called me. Prior to my voice mail I sent Glenn an email asking for the status and Glenn has yet to reply. Unprofessional!!

Today is 02.25.22 and I have not heard from anyone at Merrill and the funds still have not reached the receiving broker. I talked to XXXXX who informed me that the funds were withdrawn February 11. He put me on hold to see if he could find out when it was mailed. I told him I received a letter from Kesha, in Research and Development and that I need to speak with her as well. There is no phone number on the letter to contact her except the main number to Merrill Edge.

Merrill Edge is owned by Bank of America. STAY FAR AWAY from these organizations. They are great as long as they have your money but the very second you want to transfer your funds to another organization you are no longer important. No one in the Merrill Edge organization knows what the other has said or is doing. They did everything they could to stop this transfer.

02.25.22 I received a call from the receiving broker while I was on hold with Merrill and the check has finally been received. Merrill Edge has the worst customer service I have ever experienced. I will never do business with Merrill or any of its affiliates.

Merrill Edge complaint website shows 18 complaints and only one has been resolved. That explains the service you will get with Merrill Edge. I am so glad my funds are no longer with this organization.

Review:  I requested a fund transfer since January 4, 2022, I tried contacting my financial advisor via email and phone call snce my funds are under professional management. I did not even get a single reply or acknowedgement from my financial advisor. I have called mutiple times and each time they try to connect me to my financial advisor to no avail. After weeks of waiting and after speaking to differesnt advisors and associates multiple times , 1 hour to 1.5 hours of waiting on the line, each has different version (or "We are working on it" or "Your other firm doesn't accept wire transfer") of why there's a delay. All BS and incompetent. After a month and a half I received a note requesting to update the form I sent, I did and sent it the same day. After 2 weeks of silence, I called again this week, 2 times and still, no update. I have spoken twice with supervisor to complain, all apologies but still nothing. Today a supervisor/manager called me (that is after I demand to speak again with a supervisor) apologising, after my ranting on the phone, he said the same thing what others said, they will work on it and will try to expedite it. I told him that's the same line the other supervisor told me and its been 3 weeks and stll nothing. The supervisor said that he will make sure that somebody will call me to upadte me, I asked him for an email today to reflect our conversation and whatever he said they will do, he said he will send me an email, guess what? No email up to this time.

Review:  To update, the last review. The supervisor called back. She was very nice, like all their staff. She listened to what has occurred the last four days. Was very apologetic and had already waived the transfer fee for all the inconvenience. I explained the disconnects and she took notes. Much relieved it’s all over and I was contacted by upper management.

Review:  Tried to get cash transferred was and still is a nightmare. No physical branches must call and be put on hold for over an hour just to speak to someone every time. Have called every day for four days and get different answers from every person. Told funds would be transferred two days ago. Nothing. Called again, six hours ago, on hold for an hour. Told once information on account was updated, funds would go out. Mind you account information was updated three days ago. No one wrote or called they still needed more information. They ask what is the money for which is none of their business. After information was updated again, was told the paper work needed to be redone. Redid paperwork, did it correctly. Funds will not be transferred again over $1.25 short of $30. transfer fee. Asked to take out of amount being transferred. Not allowed although three days ago was told I could. Today alone, have been on hold for four phone calls over 7 hours. Still can’t transfer my money. They apologize a lot but nothing gets done and four days later I don’t have my money. This is the worst customer service and most inflexible company that exists. Don’t get me wrong the people on the phone could not be nicer, they apologize profusely, but everything that is promised never occurs. I’m still waiting on hold, hence I have time to write this (and a book). No offer to compensate my time or efforts ie waive $30 transfer fee. Asked to speak to a supervisor and was told they’d get one online. Instead, more hold time with the worst music you are forced to listen to for hours. Told they would take the $30 transfer fee out of the amount being transferred again. I agreed and then found out wire transfers stop at 4. I was told 7 pm 8 hours ago. Apparently, not when the form is changed. I told them on the form to take out $30 wiring fee so the form was not changed. I’m still on hold this time 2 hours and 20 minutes. No supervisor will talk to me. They hide behind customer reps who have to say they are sorry all day long. I just wasted an entire day of my life today on hold not to mention the six hours during the previous four days. Still no supervisor. Beware.

Review:  Horrid customer service, on hold forever. Get transferred, on hold again. 1099 tax statement always late, then they always file a supplemental 1099 that you don't get until late March when you need to file your taxes. Lousy service, no communication, no regard for their customers.

Review:  HIRE AND TRAIN SOME DECENT CUSTOMER SERVICE REPRESENTATIVES. YOU HAVE ENOUGH MONEY TO INVEST IN THE PEOPLE THAT DO BUSINESS WITH YOU AND WOULD MAINTAIN AND MAYBE EVEN GAIN IF YOU WOULD FIX THIS ISSUE! I CAN NOT BELIEVE MY MOTHER HAD TO BE PLACED ON HOLD HALF THE DAY TO MAKE ANY CHANGES OR EVEN GET NEEDED INFORMATION, WISH I KNEW HOW THIS COMPANY WAS HANDLING HER CONCERNS. THIS COMPANY HAS FAILED BECAUSE YOU DON'T RESPECT YOUR CUSTOMERS. SHAME ON YOU!

Review:  I received a letter in the mail telling me the only way I can confirm I am not the one who opened an account is via phone call. I didn’t mind calling to clear things up but I’ve been on hold for well over an hour and at the 55min mark it even rang in like I was about to be connected to an associate but I was ignored and placed back on hold. I am beyond furious because it should not be this difficult for me to say I DID NOT OPEN AN ACCOUNT WITH THEM. If you want to get anything done I would recommend setting an appointment for Bank of America to call you. That’s what I have done. I am still waiting on hold to see if MAYBE I will be connected to someone soon. It’s clear to see why this business is almost unheard of by the newer generation.

Review:  I have been trying to close an account for my uncle for almost 2 years. After closing the account and getting the check. My uncle received a bill for $125 to manage his account. After contacting Merrill Edge they informed me that there was still $30 in the account. I asked how that could be after we closed the account. They informed me that it was dividends posted after we closed the account. I have tried 5 times over the last 2 years to close the account and each time they assure me that it is handled he continues to get a bill for $125 to manage the $30. Since we didn’t pay the $30 his account is locked. Now I try to contact them by phone and wait on hold for hours. I tried online messaging and seemed to get a response but after that person contacted a foundation member within a few messages we were disconnected. How convenient? I have tried to just forget the $30 but they keep sending a bill to my uncle. At 90 years old he gets freaked out. I went in to a Bank of America Branch and the Merrill Edge Person there said they could only help me open an account not close one. Next time I got to visit my uncle I think we will be closing all his B of A accounts. Do your self a favor do not deal with them.

Review:  completely unreal that with all the profits in the finance industry that this outfit has 20 year old customer service system. It is designed to avoid questions. Terrible service!

Review:  I have been helping my wife's mother with her account because she has waited over the course of two months a Grand total of 13 hours on HOLD!!! The customer service say they have her account fixed and then when checked nothing has changed. Then another 2 hrs on hold. Do yourself a favor and RUN away from these people. Non existent customer service.

Review:  Great for self directed investments with an easy-to-use website. Merrill retains all price improvement and will lend your shares, so they keep almost all upside that is typically shared with customers by other brokerages.
Major downside is whenever you require any customer service. Expect to wait 1 to 1.5 hours to make initial contact with someone who is just a gatekeeper to transfer you to another department. Then, expect another 5-30 minute wait to speak to a low-level person in the applicable department. This person will generally try to transfer you again and you will have about a 25% chance of resolution (generally have to hope they do what they say and you don't have to call back in to go through the process again).

Review:  They NEVER answer the phones, you have to be on hold for hours. Their App and Web UI is extremally outdated. I regret doing business with Merrill.

Review:  I signed up with MerrillEdge thinking it would be easier because of link with BofA checking account. Unfortunately, these guys are not even close to other trading platforms. This is because I did not get my bonus signup offer, and was put on hold or "I will look into it" with no response. I am fine someone not fulfilling their side of offer but just no response or ignoring is disrespectful. Finally, after 5 calls I have reached s stage where they still say, "I am looking into processing it at back-end." But my time is not worth it, so moving on.

Review:  PLEASE heed the warnings of these 1-star reviews and do not lose your money with Merrill Edge. I have been trying to close my account for months and they just won't do it. I have spent hours on the phone with customer service. Most of that time is spent on hold, and then I briefly get to speak to a human who says they need to transfer me and then I'm put on hold again. One guy finally said he could help but just needed to finalize one thing and would call me back at 8am the next day. He never called, and there is no way I can call him back directly. I've been into a branch twice and filled out paperwork and was told my check would be in the mail within a few days. That never happened. I have submitted paperwork online only to get follow-up emails that yet another form is needed. I find it hard to believe they could actually be this incompetent - instead it feels like a purposeful ploy to keep my money.

Review:  I had a brokerage account with Merrill Edge. I liked the mobile app (even though it was frequently down for maintenance, so I stayed with them for a few years. But after calling their customer service once, I moved my business to Fidelity.

By unfortunately, my 529 college savings plan is still stuck with them and they won't release it to be moved to Fidelity. I'm calling them constantly but to no avail. I'm at my wits ends.

Rude, dishonest, unresponsive and just shady. They will keep you on hold for 20 minutes and up, they say they'll look into it, and they won't. Avoid them like the plague.

Review:  Absolutely the worst customer service. Expect to hold for 20 minutes for someone to answer the phone. They will never follow up with you, you will always have to call them. We tried for months to receive our mothers life savings when she passed away. Merrill threw roadblocks and delayed paying us for months. Stay away from Merrill.

Review:  What an awful experience to use Merrill Edge, they sweep your cash away to make free-riding violations happen. There SHOULD be enough money in your account to cover day trades, but you look to see why they have given you a violation, and the reason is because they sweeped your cash out the day before. I am sick of this carry-on. Even though they caused the issue, they will still count that strike against you and will limit your account after that happens 3 times. If you call them, you are talking to someone who may be rude and will not listen to what you are saying. Absolute garbage!

Review:  I had an E*TRADE brokerage account for over 10 years, but recently also opened a Merrill edge brokerage account because it can be easily linked to my BOA banking account. This is is worst decision I had ever made. They did not even approve my level 1 option trading application!!!!!! What could go wrong with a customer writing covered calls against their underlying stocks??????

Review:  Too many things to mention. Basically, I decided to transfer out of ME because they were charging me a margin balance while simultaneously holding cash to cover it. When I called, the customer service guy said, "Yeah, that's strange. Let me look into that."

I have heard phrases like, "I will look into it," and "Everything should be fixed by tomorrow," EVERY DAY for the past month.

I transferred accounts to E*Trade. For some reason, Merrill pushed out a margin debit but held and froze my cash. Five weeks later, they still haven't transferred the cash, my account is still locked, I spend 1+ hour with them on the phone daily, and I have a margin call at E*Trade. Does any of this make sense to you? It shouldn't. It sucks. Avoid Merrill.

You have been warned. Their buggy system is not worth it.

Review:  I faxed in new account paperwork for Merrill Edge. A week later I called to check on it but hung up after being on hold for too long. A week after that I called and waited through the hold. I was told that I would have an account within 3 days. 3 days later I got a call and they gave me an account number. It wouldn't let me access it online. I called and waited through the hold and got someone who couldn't help me and hung up during the lengthy hold after being transferred. 2 days after that I called back, waited, and got someone who tried to set up a user name and password but couldn't. I got a return call while I was on the phone and a voicemail with an extension. No one answered, no voice mail, another wait for an operator who wanted to transfer me. I hung up and am done.

Review:  the website is dismal and unresponsive. the phone answering is dismal and unresponsive. the representatives are handcuffed by a corporation which is dismal and unresponsive. There is no indication anywhere on the website or the phone that anyone responsible for the disgusting encounters which typify Merrill's website and phone has even the slightest interest in improving. No request for feedback, no direct contact, no consideration of any practical value. The disgust Merrill has for its investors is evident by the its tardy tax reporting documents. They have the resources to announce in January that reports a-b-s-o-l-u-t-e-l-y will NOT be available in January (like every other brokerage house IS) but they do not invest that same effort in order to rise to the level of merely competent or law abiding by getting their reports out ON TIME. Announcing they are incompetent they can do, BEING competent they cannot. speaks volumes. you do NOT need this terrible organization.

Review:  Disaster of a business- very consistent with the disaster that is Bank of America.

Spent hours on hold waiting for customer service. Have been unable to withdraw my cash balance.

Review:  I am in the process of transferring my full account from Merrilledge due to many problems for the past 4 years. Now they are giving hard time in transferring my own residual money, they keep on saying different answers it will take 2 weeks, 5-7 days, every Thursday to transfer my remaining residual money.

I recommend everyone to stay away from Merrilledge. Their platform is unreliable.

Review:  Incredibly bad customer service.
Terrible wait times. When I finally got through it was a recording saying, "leave a message"! Essentially there is no customer service or trading desk because you can never get through to anyone. Whoever is "managing" these departments should stop smoking pot. Absolutely key stone cops outfit.

Review:  We have been trying for months to get a simple IRA transfer from ME to a bank. They will not send the money even though all the paperwork is there. They keep on telling us every week that it is on its way. It has been 12 weeks. Go somewhere else!

Review:  This has to be the worst online broker ever. No customer service,
site goes down way to much and when you need to put an order in it takes 20 to 40 minutes to get in to them on the phone. They loose paperwork and they promise you everything as a Premier member and you get nothing. Go to Fidelity they beat Merrill hands down.

Review:  I needed a transfer. Merrill's account executive roped me in, swearing no problem, knew exactly what to do, in the exact circumstance. Turns out, that was a lie. The "advisor" was oblivious how to even start. A transaction that could have been completed and submitted in half a day was still not done, for over a week. Everybody I talked to, but one gentleman at Merrill that could not help, but wanted to: otherwise, they all, to the man or woman, lied they would follow-up on the problem, when the original "advisor" vanished, senselessly leaving risk assets at risk, for dragging their rears. My experience with Merrill was deception and complete incompetence, in what amounted to a simple paperwork matter, add to that no empathy or sense of fiduciary duty to the customer, such that it makes you wonder if Merrill only hires lying crack babies, that don't even care to follow-up or return very important phone calls.

In any event event, Merrill is in the Twilight Zone or Bizarro World. Don't even consider doing business with these people, unless you're a glutton for punishment and like liars, like senseless aggravation, that could also lead to financial loss.

Never deal with any person, or, worse, body of people that lie to you and cause customer aggravation. Huge, huge red flag! Find somebody competent that cares and attends to your finances as they would their own, a proper fiduciary. Merrill, look up that word, let me spell it: F-I-D-U-C-I-A-R-Y. Look it up, if you can extricate your heads from your sorry, lying rears long enough.

Review:  This place is the worst! I have been trying to manage my incapacitated mother's account. It has been 3 months now and I have filled out all of the forms (lots), done everything asked, I am still trying to gain control. At this point only 1 person can help but he is never in. Have been calling for days, sometime 6 times a day.
Tried sending a letter through Merrill's "secure message center" but it is only for documents. Seriously!
There are lots of employees to help you, but none of them are actually empowered to help. The 24/7 help line is a joke.
Merrill gets one star from me only because there is nothing lower.
This isn't the first problem I have had. Stay away.

Review:  I only had used Robinhood for brokerage account before having Merrill edge. Merrill Edge has so much of rich features than any other brokerage mobile app and websites. I tried others like Vanguard, Fidelity, TD Ameritrade. Merrill Edge is the best.

Review:  Love it . Had 4000,000 in account and they don’t keep calling or annoying . Let me take my time to invest and send tax papers home and zero drama . Peace

Review:  This app is at best 2star , may be they outta look Robinhood app and learn how to develop the app .50% of the time it takes long time to load, navigation is not very good, the graphics over laps, I hate to do it but I am slowly moving my money into Robinhood, free trading of options, stock, etfs you name it and app is fantastic. Look into other apps and see what they are doing better, take note and update then may be people will stick around, you may keep the old customers but to get new customers, this app needs complete overhaul.

Review:  So i use this app solely for trading purpose. I have been using merrill since 3 months and I’m wondering why no one has yet complained about how time consuming trading process is

1. Main issue is i have to place the same order 3 different times to cover pre-market, market and post-market

Imagine I’m placing 10 scripts order and i have to do the same thing 10x3 times

How tiring and time consuming it feels. Please check Robinhood’s take on same scenari

2. While placing trade order, on trading page security price should be updating in sync with current market rate which gives user vision to take right decision

3. All Trade order status (including expired, cancelled) history should be kept and given buy/sell option right there so user can place the same order using quick steps

4. Charts are not interactive, app graphics are not dynamic and live as mostly leading investment apps provide

Review:  I love my Merrill Edge trading app and Merrill Edge. The dashboard is very cool and it seems with each update more features that I just thought would be nice are implemented. Investing staff is super and they seem to be familiar with the application so if you want to know if you can do something give them a call. I recently called about the order of my accounts and was walked through how to make the change.

Review:  Merrill Edge will not return $50 of your money because they will retain fifty dollars ($49.95) as a fee to close out your account. However, their “Closeout fee” is $0 so the fee is deceptively labeled as “Full account transfer fee.” I shouldn’t need to point out that few people, if any, would believe that withdrawing money by requesting a check or deposited to money to your bank is an “Account transfer.” And, you cannot transfer a brokerage account to a bank or by a check.

Three times, I requested that Merrill Edge return my money and all three times my requests were rejected for insufficient funds. Twice I requested a transfer to my bank and once I requested a check. I called Merrill Edge and the lady I spoke to said I cannot withdraw all my money because there is a $49.95 closeout fee.

Merrill Edge website states:
Full account transfer fee: $49.95 (would not be charged in addition to closeout fees)
Closeout fee:
..... $49.95 retirement accounts
..... $0 non-retirement accounts

And I have a non-retirement account. Therefore, regardless of the type of account and whether or not you request to close your account, Merrill Edge retains $50 of your money.

Review:  By far the worst trading platform for a day trader. Merrill Edge Pro is more of an amateur. Limitations order entries i.e. trailing stops on options. No one button push for order entry, too many bottom to press for order entry. By the time you enter your order the opportunity is almost gone. Customer service is nothing but a headache and they do not help at all. Their system crashed recently but they would not reimburse account for their error. Dealt with them for years thinking they would improve but to no avail. They obviously don’t care enough to improve what they say is a robust platform. STAY AWAY FROM THIS “BROKER”. Pure garbage.

Review:  With this new Merrill Edge App I can no longer enter extended hour trades that was and still is available on the old app. Also, this app does not allow you to enter any fixed income trades such as insured CDs or bonds. Why do competitors offer these expected basic functions but you do not when you are suppose to be the best?

Furthermore, when selling a position, this DOES NOT allow you to sell versus a purchase date for tax loss harvesting or simple tax planning. It is time for the creators of this app to seriously update it to exist in even the most minimal of modern worlds.

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