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TIAA brokerage customer reviews, complaints, ratings, service pros and cons. Is TIAA CREF Investments safe and good company to open an account?

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TIAA Brokerage Customer Reviews

by Jim Young, 3/28/2020



Very disappointing that TIAA refuses to take part in Coronavirus program and helping those in a former employee and investor, I am ashamed of the company.

by Rolidnot, 2/12/2020

Pros: None

Cons: Terrible firm, deflect attempts to roll $$ to private firms, use stalling tactics, high fees for annuities

LONG story but I'll keep it short. Didn't hear a word from these unprofessional clowns for 35+ years until retirement grew close. Then they started to call suggesting "annuities" as our best plan. It is - for them.

Wanted to move as much of my $$ as possible to my broker. TIAA gave us incorrect information on multiple calls with our broker on the line with us. TIAA only deals by phone and US Mail and once you finally crack their code and out work them, roll overs of cash take a long time (a week). No one at TIAA that we spoke with took responsibility and they constantly try to lock up "their" money in high load annuities so you can't move it.

We thought we had the situation solved after 2 conference calls with them and our broker and then the US Mail forms arrived and we were back to "Go". Finally, our brokers company hired a former high level TIAA staffer in another office and they knew the "code" for cracking TIAA's complex road blocking strategies. It still took nearly a week to transfer the funds. TIAA does every transaction like its 1975 - phone, fax, US Mail, hard copy checks etc.

It's sad that these clowns have so much college staff $$ tied up and are so politely stubborn as they work tirelessly to keep "their" money. Nothing good to say about them at all.

by George Sanders, 12/4/2019


Cons: Terrible Servicee

I am shut out of my account. They "upgraded" security and now I can't log in to my account. I spoke to two people at the company and they had no way to reset my password. I'm still shut out. This is a pathetic excuse for a company. I have never seen any other online business with such poor technical support and back office.

by don, 11/14/2019


Cons: irs rollover delays cost me over 900 dollars - no response when I called to complain

I was given false information on two separate occasions during the transfer of an IRA account to another bank which delayed the transfer. Interest rates were lowered during the delay resulting in a loss of over 900 dollars over the term of the IRA. I called twice and requested to speak to a manger and was told they were in a meeting and that they would call me back- Never returned the call. Don,t trust them with your money!


by Jeet, 11/1/2019



Slow and pathetic! Stay away would be my advice.

by Angelica, 9/20/2019

Pros: Same fees as EverTrade.

Cons: Difficult non-intuitive disorganized website.

I was an EverBank/EverTrade customer for 20 years. And then they were taken over by TIAA. At least the EverBank EverTrade websites were able to organize things so that I can easily get my information. TIAA must be hiring B level coders from some place like ITT or the local community college for $20,000 a year. I will be moving ALL of my funds to a new bank and brokerage. Reading all of the bad reviews on Yelp and other review websites, I am not at all surprised. See ya!

by DebbieWhite, 7/17/2019

Pros: none

Cons: terrible customer service

This company is awful to work with,no compassion.I am a cancer patient and wanted to take
an early pay out of 948 dollars for some medical bills.THE answer was absolutelt NO NONO
This was my last pay out and I will never recommend them to a teacher or any one.

by Mike, 6/26/2019

Pros: Guaranteed 3% return for 40 years

Cons: Withdrawing funds confusion and misinformation. 10 more years to fully rollover.

Promises to review.

by A long time user, 4/4/2019

Pros: At lease they tried hard to help...........

Cons: But by the end, nothing was achieved.

The system setup is really bad, no one in the right mind could figure it out.

by Donna, 3/28/2019

Pros: They are polite. That’s all.

Cons: Incompetent.

I have never dealt with any company as incompetent as TIAA. For 6 months I have been trying to establish my account by GIVING them my money, based on the good experience my spouse has had with them. Now today we discovered that my husband’ monthly withdrawal was not been completed, so today will consist of phone calls, emails, excuses and apologies, and most probably nothing will be resolved. Vanguard, anyone?

by Tom, 1/23/2019

Pros: None that I can tell after ~3 years with them.

Cons: Took me 12 days to move money from my bank account into the brokerage account.

I have had several problems with them. Always polite on the phone, but never inform me if the problem has been corrected. Instead I need to check my account daily to determine if the problem has been corrected. I think I made a mistake by opening this account with TIAA. I should have gone with someone else. In fact, although I've seen many people complain about moving their money away from TIAA, I think that is the route I'm going to go even if it cost me ~$125 to close the IRA. I've complained to the people I talk to on the phone, but don't ever get any feedback as to whether someone is really listening.

by Liza B, 1/18/2019


Cons: Terrible service

Like Kim (earlier review), I have been trying to move my funds away from TIAA brokerage. I have experienced everything Kim describes, but for going on seven weeks. I suggest you contact compliance. Since doing that earlier this week, I think (not convinced) movement will occur next week. Keep plugging. It is important to get your money away. Go to Ally (I am not associated in any way with Ally).

by Brent Eastty, 11/3/2018


Cons: Brokers are either extremely poor money managers, con-artists, or both

I funded a 5-year "World Markets Portfolio" that was a product heavily promoted by EverBank. About a year into it, after receiving very little substantial account performance info, I realized it was a dubious investment that relied on unsuspecting depositors. The crafted an unclear termsheet instead of an offering memorandum filed with the SEC as is required by the Securities Act of 1933. Nevertheless, I hung in there for the 5 years, paying the annual estimated federal tax that the product reported. I assumed it would result in a minimal return of 1% or 2%. Nothing. There was no return.

A product that does nothing but provide an interest-free loan to TIAA is a bad investment. Shame on TIAA and the douchey brokers who called me up the morning it matured to pass the buck and close the account as quickly as possible without disclosing the actual return amount or offering an explanation of performance.

by Rich Kallan, 11/2/2018

Pros: They apologize everytime they lose you money.

Cons: They are not very good at what they do.

Dreadful money managers. Do NOT be pressured to move any of your TIAA-CREF money into their actively managed brokerage accounts. If you do, you will forever be sorry. The fund managers consistently underperform every stock index, while charging fees for their incompetence. Even in a bull market, they produce less-than-stellar results. They give a lot of explanations for why your account isn't doing well--none of which ever includes their bad buying and selling decisions. Some--not all--of their individual financial advisors can be quite helpful, but they're not the ones managing the brokerage funds. I have lost thousands compared to what nearly everyone else was earning who left their money in a CREF account..

by Paul, 10/25/2018


Cons: Slow

Makes transfers out impossibly slow. Very old-fashioned, paper-laden. Not electronic for teacher funds. Not the TIAA we onbce knew, as others are saying.

by George Sander, 5/30/2018


Cons: Lost my account

Account was transferred from EverTrade but was never told how to login to new TIAA account. Rep put me on hold for 20 min while he looked for my account. Had no idea where my cash balance was. Couldn't even tell me the URL to login to TIAA act.

by Kim, 5/24/2018



I was a professor at the University of Nevada, Reno the past 17 years. I recently moved to Denver, CO and have tried tried to rollover my Retirement Plan from TIAA-Cref to a local financial expert. I have continually worked with a local financial advisor the past 2 weeks to transfer my TIAA investments. TIAA has continuously put up roadblocks in transferring my funds!!! I and my financial advisor have talked to 5 different TIAA employees over the past 2 weeks to get this resolved. Experienced misinformation, unprofessionalism, strong-arming, and stall-tactics throughout this entire process. It is still not resolved. TIAA is slow-moving, gave wrong information about faxing the rollover forms, then requiring hardcopy be snail-mailed, then requiring phone confirmations several times by myself as the account holder. Continuous run-around!!!!! Truly unbelievable from an institution such as TIAA-CREF. They have made this roll-over process very difficult, convoluted, and frustrating!!!!


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