UBS Wealth Management Reviews (2025)

Review:  After ten years with them, I decided to move my account because of some terrible advice from a new advisor who wanted to charge me the same fees as my previous advisor without doing anything I asked for. Then, they charged me almost $500 to transfer my money due to their poor customer service. This seems like something that should be investigated for scalping. Bad company. Anywhere else is better.

Review:  This company is awful – they blocked my account because their website had an error. Because of the blockage, I couldn’t sell my shares and cash in my gains! You have to call them and then wait another 48 hours. I’ve worked with many brokers, and UBS is the worst of them all!!!

Review:  We recently moved and have been trying to close our UBS account for two weeks. We've sent multiple messages through our online mailbox and made about a dozen phone calls, enduring long wait times and often getting disconnected or redirected to customer satisfaction surveys. Even though client services reps assured us that everything was in order and the account would be closed, it still hasn’t been done. This has been an exhausting and frustrating experience.

Review:  I set up my pension with UBS 10 years ago and left it in one of their relatively high-risk growth funds managed in CH. It’s my fault for not reviewing it each year, as I was busy running a large business and my pension was maxed out. However, after a decade, the growth averaged only 3.5%, resulting in a net loss in real terms. On top of that, with an annual advice fee of £6k plus fund fees around 1%, I’ve now transferred everything out of UBS into a proper bank. Terrible investment, NO advice, BAD bank – stay away!!!

Review:  We have been investing with UBS for years and, until a few years ago, felt we received excellent service and annual reviews of our funds from a dedicated team. However, everything has changed now. We have been effectively pushed out, instructed to move our funds elsewhere, and received a letter that doesn’t make much sense. I have emailed with questions because I need clarification before proceeding, but I have yet to receive a reply. We are very disappointed.

Review:  My sister lives in Puerto Rico and invested over $300,000 with UBS. After working for the UPJOHN private company for 30 years since she was 17, she retired. When she tried to withdraw her UBS investment, UBS claimed she only had $13,000 available. She retired in 2002, and as of today, December 5, 2024, I am still hearing her heartbreaking story. ALL THE PROMISES are gone. The money was taken by UBS vultures who prey on innocent people to invest in their investment bank. Wake up, Puerto Ricans! It has been 21 years.

Review:  Great advice to have someone put 3/4 of their liquid assets in the Wall Street Casino when they are a year away from retirement.Also the fees are outrageous.8k to manage 1 million? Stay away.

Review:  I have been using our Dallas based UBS Financial Wealth Management since 2018. Always been very responsive and helpful. I have an IRA, Investment account and TRUST for our disabled child and have never had any issues.

Review:  My wealth advisor had me paying margin interest because I wrote a check when a month later I had enough funds liquid to cover the margin. In other words, I was paying them interest when I had enough cash to cover the margin -- that's kinda like stealing, or at best bad advising. Advisor was at UBS in Cleveland. Ann Lutz.

Review:  One excuse after another as to why my money has not been transferred to my bank. Two weeks and still nothing. Four phone calls and no resolution. Making promises and not delivered. Received excellent service when my financial advisor was local and now it is less than desirable.

Review:  If you enjoy aggravation,and lots of it, and to lose your money,get ubs.

Review:  I transferred to the Washington Wealth Management office of UBS at the beginning of the year. My primary advisor was David Andreadis. We had agreed at the beginning of the year that we would have four quarterly meetings, along with another advisor on his team. We had several meetings to set up the account and to get acquainted. We had our first quarterly meeting in early March. Based on the evolving Ukrainian situation, I requested an additional meeting this month to discuss both upside and downside risks to my portfolio. Imagine my surprise when, at the beginning of the meeting, Andreadis told me that he was no longer going to be my advisor due to the extra meeting. He also told me that he had agreed to only two meetings a year! So, not only did I not have a conversation about my portfolio in the current situation for which I had prepared, Andreadis lied to me and simply cut me off (he ended the phone call while his other advisor stayed on the line). I find his behavior as an advisor toward a client rude, unprofessional, and dismissive. I wonder if this is his behavior toward all of his women clients. He obviously cares more about his financial bottom line than true client service. I was completely disgusted, not to mention blindsided by his immature behavior. I highly recommend not doing any business with UBS. There are plenty of extremely qualified advisors and firms who genuinely care about their clients and providing expert and professional client service, unlike Andreadis.

Review:  Ubs puts their own interests first. They will suck you dry and don't perform. Exorbitantly high fees. Ubs churns your account buying and selling same thing multiple times a day. Any growth goes to paying high fees. You don't make money just lose it. Ubs lines their own pockets at your expense. Money in Fidelity outperformed ubs and at much less fees...I moved my ubs funds to Fidelity. Wish I never put my money in ubs. Run run run from ubs.

Review:  This is the worst online broker I ever used..

Review:  Used UBS for a long time. Transferred money out because of the broker in charge, his supervisor didn't even call to see what was going on. Still used the credit card but to pay it, it takes at least 7 business days even after they take it out of your other account via wire. Why is it that you can pay other bills electronically but not UBS in a timely manner?

Review:  Extremely high fees. Lack of transparency on costs. Lost alot of money due to fees. Ubs lines their pockets and majority of funds were ubs generated funds so they double dip and take more fees for themselves. Not doing what is in the best interest of their clients. I moved all my funds out this week. They robbed me for 10 years. No more.

Review:  I am a small investor who in 2019 requested my mandatory withdrawal in September. After weeks of filling out form after form, the form they promised me was the last one I would need to complete was somehow never received by UBS. I finally received my check dated December 31st. I have just requested withdrawal for 2021 and it seems the same thing is happening. Was told they will be sending me a form to fill out. That was over a week ago!!!

Review:  My grandparents and parents both used UBS. I decided to use them and transfer a Mid 7 digit portfolio for them to help manage. Two months later not one phone call from them - after filling out many documents (all by snail mail). I guess they have no interest in me as a client (or my children as future clients). good to know before I actually become a client! Tools and processes they showed me are outdated and not that impressive. Customer service is either poor or they are arrogant and can’t be bothered. I’m sure not all offices are the same - do your homework before you commit. The office I dealt with was in San Mateo, CA.

Review:  After my father passed away I tried to help my mother have the account transferred to her name as her POA so that she could claim the funds in the account. The estate team never called back like I was told they would every time I called. Before we were able to get anything resolved my mother passed away. Now I am ready to lose my $#!**. I have been calling for weeks and still nothing. This company should not be in business.

Review:  I inherited an IRA that was in UBS. I waited a year to get the waiver from trenton. As soon as I got waiver I emailed it to UBS. Talked to a financial advisor beginning of Feb. and he said they got the waiver. He told me he would call me back and never did. I called over two weeks later and talked to another financial advisor. I asked why they had not taken off the restriction from my account and what the inheritance rules were. He also said he would definately call me back that day or the next day and never called back. They have little knowledge in the matter so they just say they will call you back and don't. Any time you call you get a different financial advisor and have to explain things from scratch. Your just a number to them. No feeling of trust. I will probably just take my money out and go to a different brokerage company who I can have confidence in.

Review:  UBS was the last brokerage my wife and I had left funds in. All other accounts we have consolidated to another brokerage. I agree with all the comments that other people have made. Hidden Fees, excessive fees, lack of communication, poor communication, bad advice, the list is endless.

Review:  I have called five times to get a beneficiary listing updated. They said they had it corrected then mailed me the wrong paperwork. I would not recommend them to handle your finances. I will be transferring my account.

Review:  Investors have zero knowledge, costs more money to be with them annually than they make. Lost me $15k in a year, $5k in fees. Hundreds to leave. Fucking scam artists

Review:  My first broker, Doug Tyler, in the Dallas office. He was terrific, always available, and very helpful with suggestions. He was always available and extremely well informed. Unfortunately (for me, not him),he retired, a well-deserved event.

My account was turned over to another broker in his office who lacks all, or most, of the professional expertise and willingness to help that I obtained with Doug. My current broker has the good fortune to have a tremendous assistant who provides me with immeasurable help. Otherwise I would search elsewhere for a more sophisticated brokerage firm.

A further disappointment with the UBS branch currently acting as the custodian of my account is the defensive attitude of the branch manager when I discussed the dissatisfaction experienced by me.

I want to close by saying that for over 20 years my experience with my account broker could not have been better; contrariwise, the experience with my current UBS broker could not be worse.

Review:  Very rude whatsoever !
I had a really bad experience with them , they will charge you closeout fee without letting you know about it ! After I spoke to 3 different people, they refused to give me my money back ! Very disappointed.

Review:  I have accounts with several brokerage firms. This is the only one I would NOT recommend. They do not answer their phone, return messages, or seem to care about their customer service.

Review:  This review is about UBS Financial Services in Denver. The other locations maybe different.

I was with them for over 10 years, I had my own business and didn't have time to manage myself,

Chances are they will talk you into buying some sort of "UITs" (unit investment trust), typically the kind with high fees, when asked they will make up stories. If you have some knowledge of investment you are much better off open an account with Fidelity(they offer perks if you transfer certain amount, it may not be listed on their website, just call them and ask for promotions) or Vanguard and manage yourself, it is really not hard and I wish I did that long ago. If you really not sure what to do, just buy some low cost index ETFs or mutual funds and ride the market, you will still be doing better if you let USB manage for you(due to the high hidden fees). I opened an account with Vanguard in parallel and put in exactly same amount of funds, and measured each of the ups and downs of market for one year, the UBS account drops more and recovers less every single time.

To be fair, they didn't charge me any exit fees to close my account like others mentioned, maybe due the long history with them and/or the high investment balance or maybe because I showed how poorly they performed, and again, I was always polite and so were they. They just target "financial-dumb" people.

Review:  My siblings are all beneficiary on my dad's account who is deceased. Have been trying for 6 months to receive the disbursement from this account. They required that all of us call to initiate the process so that each and everyone of us would file the forms to setup and an account before anyone of us could receive a disbursement. They have deliberately stonewalled by failing to send the requested documents in a timely manner, failed to give proper instruction on how to fill out the forms, failed to notify us that the paperwork was incomplete. Only after contacting them to find out what the hold up is, we find that something else is missing in the paperwork, we fix the problem and wait, rinse and repeat. I have threatened to report them to the US securities exchange commission for their questionable business practices. What they are doing may not be illegal but certainly unethical If everyone reported them to the SEC we might just find they are running a scam.

Review:  I held on to stocks that my grandmother had left me. (IBM bought when the company was young.) They had sentimental value in addition to cash value. They made a move with my account because I could not call them back in time. I will be leaving them this week. Very disappointed with how this company has evolved.

Review:  I've been living overseas for awhile now and admit that I haven't been on top of my UBS retirement account. But now I can see that they've been charging excessive fees for years. So much so that my 3% annual dividends are pretty much wiped out by the fees.
I'll be moving this account over to another brokerage asap and hoping they don't bend me over on the way out.

Review:  My interactions with UBS have prompted me to not only document every interaction, but also hire a lawyer to speak with them. Add those costs to their brokerage fees and I would like to move my mponey elsewhere asap but they keep creating delusional excuses to stall doing so. Better off keeping one's money in the mattress than trusting UBS

Review:  I didn't choose UBS. My employer did to hold stocks from a Stock Purchase Plan. I left the employer and at some point my employer left UBS. I moved 2-3 times and tried to inform UBS each time. They could never seem to actually change my address. This year I've divested all the funds they held for me and didn't receive a statement for the taxes. I did have a downloadable statement I could get and just noticed they had the same address I tried to get them to change 2 years ago, multiple times, evidently with no luck. Sigh, guess my SS is now floating around in the wild again.

Review:  I have a lot of experience investing; I used to have my Series 6 and Series 7 licenses. I was looking for someone to oversee $500K+ of investments so that I would no longer have to do this. What I was told vs what actually occurred were 2 different things. They did not oversee market movements and my investment was just dumped into a pool of many investors' monies. When the market was at the height of a bull run they managed to cost me over $12k in less than 6 months. Their investment funds did worse than I, an individual, ever did in my 40 years of investing. Learn to invest yourself. Do your own research as no one else will. Do NOT depend on others to invest your money as all most advisors care about is making their commission; especially UBS. Advisors will make money 2 ways: Like UBS they may charge an annual fee even if they do nothing or, they will charge you a sales fee on every purchase/sale that occurs. With this type of service expect to see a lot of churning (they will advise you to sell what you have and invest in something else, over and over again). If you pay someone to oversee your money for an annual fee make sure they are keeping up with market movements and how that affects your specific type of investment strategy.

Review:  I should clarify performance , what I was in did not do well for me I don't blame them for this but the market itself.

Review:  Avoid them, they suck you dry and really do not perform

Review:  Miserable experiences with this company including repeated mysteriously failed attempts to transfer money out and close accounts. I even received an email from UBS asserting that all the accounts were closed, but no, they were not. I have sent the paperwork again to have the accounts closed, but surprise! They never transferred the money out. And of course, they keep charging high fees. No idea why the SEC lets this company continue to treat customers this way.

Review:  He has me in expensive mutual funds, and I said I only want Lo or no fee passive funds. He tried to sweet talk me into staying the course! I'm in the process of transferring everything out!

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