UBS Financial Review

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UBS Financial Services brokerage customer reviews: complaints, feedback from clients, pros and cons. Is UBS good and safe?

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UBS Financial Services Brokerage Trading Fees

Costs for an equity buy or sell order are expensive by industry standards. An odd lot of 30 shares of ETF FXS (CurrencyShares Swedish Krona Trust) totaling $5,200 will cost the customer in the neighborhood of $75. Two round 100 lot shares of the Silver ETF SLV (iShares Silver Trust) will cost $110.

By contrast a mutual fund purchase will cost the client $5.25. These are not the only fees the client will pay however, as the only mutual funds that UBS allows are mutual funds that are loaded; i.e. the shareholder pays a sales charge to UBS for buying the shares. There is no cost for redeeming shares of a mutual fund.

Account holders with a balance of $250,000 and above will receive personalized service with a dedicated financial advisor and client service associate.


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UBS Financial Services Customer Reviews

by anonymous, 2/13/2018

Pros: Top Notch Wealth Management Employee

Cons: none

Lisa Martin, private client services of Cincinnati, Ohio, Wealth Management is very knowledgeable and efficient within h er position as private client advisor of wealth management. Not only is she timely to reply to her clients, she also explains , advises, as well as completes transactions in a timely fashion!!

by Brian Christopher, 1/22/2018


Cons: Disgraceful fees and fees and more fees

I closed my account in December and transferred funds to another establishment. I was charged a $150 annual fee, a $95 maintenance fee, another fee of $150 to close the account and, finally, another $95 to transfer the funds. My goodness, some of those UBS employees must be so physically fit as a result of all of that hard work from generating so many fees. What a disgraceful way to treat people!

by Brian, 1/19/2018

Pros: I think not

Cons: Shameful

It is amazing to me how the maintenance fees and annual fees and close-the-account fees and transfer fees are legal. But they are. Was that a laugh I heard when I expressed my disappointment to the reps? Yes, it was. I am glad I made their day. Shameful.

by Brenda S Turner, 1/16/2018


Cons: Badgers the customer and overwhelms with paperwork. However fees are high but there is very poor service.

I received stock grants from my employer. The account was transferred to a different UBS account for management when I left the company. When I tried to liquidate the account I was blocked. Then efforts to take partial amounts out was met with hostage tactics and large fees unless I agreed to let them manage the money. I’m still waiting on my requested funds but every other day I get paper work either requesting my signature or confirmation of enrollment.

by Seth Burgin, 6/26/2017

Pros: NONE!

Cons: UBS TRADED $7000+ in commissions/fees and lost another $6000+ on a brokerage account for dead person's estate.

My aunt passed away, and the two morons that were representatives of the estate failed to liquidate the brokerage account to cash, and transfer it to the bank account. UBS's broker proceeded to trade like a chimp pulling levers to get a free banana, running up over $7000 in fees, and losing another $6000 on the account. This is deplorable, and probably criminal. The executors are under investigation for other federal crimes, and if we can prove complicity, I have no problem dragging UBS into a RICO trial in 10th District Federal Court too. Come on and sue me for libel you _______ers! I have the proof! If they dared do this to a living person, they might get their teeth knocked down their throats so they picked on a dead person. I may see what Banking & Securities Fraud says at the state level, while we put together Mail Fraud, Wire Fraud, Larceny, Tax Fraud, Inconsistent Treatment, and other charges against the representatives, and Simple Robbery charges against their lawyer. Oh yes, there were TWO recorders running during that conference! Taking one away by force constitutes robbery, and right in the middle of the fun is UBS trading up $7000 in fees on a dead person's account.

by David Boucher, 6/14/2017


Cons: Lack of any reasonable customer service, No one to take responsiblity. Constant run around. The just want to keep your money!

I have been working with UBS since November of 2016 (7 months) to close my deceased parents trust account. I have documented conversations with Josh, Alex, Khang, Seth, Jessie, Tim, Nick, Tyler, Daniel, Kim, Trey and Ben over those 7 months, I have filled out and signed Declaration of Trust agreements, Trustee certification agreements. I have sent Death Certificates, Trust documentation, Resignation of Trustee documents and a letter of intent.
I get a continual run around, They tell me that my paperwork looks in order, it just needs manager approval....then there's something else I need. They NEVER call me, I always have to call them to find out what the hold up is.

I would NEVER invest one dime with this company. I am so frustrated that may parents chose to put their trust in this company.

by Gavin, 5/23/2017



So bloody useless- call them up like how many bloody times can you cause someone to die by phone calls. Called one of them up directly finally had it sought it out. That lad should just fix up the place

by Ms Thomas, 3/9/2017


Cons: Failure to communicate

Very large account but my broker does not communicate with me. Instills no confidence in UBS handling my funds.

by Benjamin John, 2/23/2017

Pros: Nothing

Cons: Charges Annaul fee $150 for nothing and another $95 fee. When i tried to close the account charged me another $250 as close out fee.

Very bad experience with UBS online personal account service. Better off with another brokerage like Vanguard or Scott trade

by Truth Detector, 2/11/2017



Read about how UBS engages in "Revenue Sharing" with the mutual fund companies it puts your money in. It's a kick-back scheme, in my view, paid by their "clients" (victims)

by MKJones, 11/8/2016



I have been trying since 9/26/2016 to get my money out of UBS and into an account at TSP. UBS cannot fill out the ONE HALF PAGE form and fax it to UBS. No offer of an electronic quick method was made in the beginning so I am left hanging, my money in limbo. Why no electronic method of transfer?

TSP cannot seem to force UBS to comply; UBS will not listen to me or abide by the simple regulations. NO ONE is making any interest on my money in this
ridiculous state of affairs. Why can't they take care of this? Six weeks? I know the US mail is slow--thank Congress--but this is ridiculous and unwarranted and costing me money! Enough of your excuses!!!! Just take care of my account!

From what I have experienced you shouldn't even be in business!

by former client, 3/4/2016

Pros: none

Cons: Only review account prior to a meeting, choose high fee investments, poor investment choices

Had an account with them and felt they only reviewed when we set up a visit. Wasn't till I was leaving that they started to want to talk. Had more contact in 2 weeks than the years they were 'investing' for me.
Put our money in high fee investments, and made some poor investment choices. Salt in the wound when you are paying to lose money. Crazy fees when started moving assets out.
Do yourself a favor and go about anywhere else. Not worth the fees (high fees for adviser and expensive to trade if not with an adviser, you lose either way).

by Cindy, 2/3/2015


Cons: Fees high with no investment support

I have IRA with UBS, each year they increase the yearly maintenance fee, now $170 paid in December. When I inquired on rolling over to another brokerage account in January I was told there would be a $95 transfer fee and another annual fee of $170 would be charged. Stay away from UBS unless you want to be ripped off.

by anonymous, 1/28/2015


Cons: Poor customer service

I checked in with my stock advisor to see what my stocks were worth a couple of days ago, and I was happy to know the value.So 2 days later I call him to liquidate everything, and he says not a problem, and says you'll be selling this many of each stock and that was it, and we hung up with each other and a minute later he calls back saying today was not a good day to sell, but he sold everything anyway.

He proceeded to let me know that it was 900 dollars less than the other day.

As a financial advisor I feel like he had a duty to inform me, but failed to say beforehand, "hey your value is 'this' are you sure you don't want to wait a day?" as if he wanted me to lose my money.UBS Financial Services is not recommended unless you don't mind any financial losses you may incur.

by Steve Errico, 10/13/2014


Cons: High fees

I have been with UBS for several years and decided to move my accounts to TD Ameritrade. The greedy jerks pelted me with hundreds of dollars of fees which I understand is their MO. I suggest if you decided to use UBS that you never leaver or be prepared to be raped!

by anonymous, 7/18/2014


Cons: $75 close-out fee

After over twenty years, I liquidated a small IRA.I was told the current value of the account and specifically asked if there were any fees or hidden costs associated with the withdrawal.

I was told there would be no additional fees or costs. The funds were direct-deposited into my checking account minus $75. I called and was told this was either an annual fee or a close-out fee and would not be refunded.

Besides paying an exorbitant annual fee relative to the value of the account, these last minute, arbitrary and unspecified charges are fraudulent and a bad business practice. UBS should not be able to bilk the consumer so readily and should be avoided.

by abpol, 5/7/2013


Cons: Horrendous Fees

I have had a small account ($2,200ish) with UBS for 13 years. For the first 12 years the annual fee was around $75.

Last year it jumped to $170, taking all but $30 of the account's appreciation. I called and appealed the excessive fee. My appeal was denied. I was told I needed to have $70,000 in the account if I wanted a fee reduction.

Would I trust them with that amount of money after this? No way!

I said I wanted to withdraw the money and was told I would have to pay ANOTHER $170 to get the money out. Those people are thieves.

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UBS Financial Services reviewed by former and current clients. UBS Financial Services customer reviews: 17. Rating: 1.