TradeStation Customer Reviews
by Stan,
6/2/2020
Pros: Best trading platform
Cons: Customer service
I guess happy customers do not write reviews. I'll be an exception. This is the best platform on the market along with TOS. Forget about a few bad reviews - these guys have well over a million customers at least so of course there will be some unhappy clients. Check out reviews for other brokers - it's the same picture. And give them a shot - it costs nothing.
by Sammy,
4/22/2020
Pros: OK software
Cons: Customer Service
This platform is OK..BUT... this is 32 bit software folks..NOT 64 bit. Both TS 9.5 and TS 10 run on a 32 bit format!!!! Thats why is doesn`t run efficiently on a 64 bit system! Customer service is BY FAR the slowest in the industry--I can get an IRS agent on the phone quicker during tax season.
by European Customer,
3/9/2020
Pros: None
Cons: International accounts are not 0 comission. In fact you pay 10$ minimum for each trade (5 to open, 5 to close).
I traded only one time and the Stop Loss wasn't triggered! This was during market hours!!!! Fortunately i was monitoring the trade and was able to close it manually. Now hey rejected my withdrawal request without a reason, and didn't even sent me an email to contact someone to resolve it!!! It was very easy to open the account, and they sent me an email everyday to fund my account detailing how to do it and with a direct email contact with someone from the support. Now that i want to WITHDRAW, they REJECT and GIVE ME NO REASON, for it and NOT EVEN A CONTACT!
To sell a cash covered put they require Margin and 5000$ account even if the value of the put is only 200$ or 300$! Unreal
by S,
12/13/2018
Pros: None
Cons: Worst customer service I have ever experienced at any broker.
I have had accounts at E-Trade - good customer service. At Ameritrade - great customer service. ( excellent platform)
Fidelity - great customer service. And other brokers as well.
For some reason Trade Station has made a conscious definite decision to not care at all about customer service. You will wait on hold for a very, very long time.
They know this and they simply do not care at all or it would not be like this. Yes, the platform is good but at the expense of zero customer service. Not worth it. Go to Ameritrade.
by John,
9/7/2018
Pros: Nothing
Cons: Terrible Service
Terrible service, bad manners, slow answering from support, long hold times, bad software tutorials. Before you even think about transferring 1 cent to them, call their support 3-5 times at different times of the day. No manners, bad support, lack of support and all. Wouldnt + dont recommend them. Pulled out all my funds after about 2 weeks. Would not recommend them at all.
by John R,
8/21/2018
Pros: None
Cons: Too many to list
Customer support is horrible and they change policy with out notifying their clients.... Shameful behavior...
by DayTrader,
6/19/2018
Pros: You can automate your trades
Cons: Rude Customer Service
Their customer service are not really helpful and so rude.
by BestTrader,
3/23/2018
Pros: Platfrom
Cons:
Good fills, cheap commission, great experience if you know how to use the platform.
by Brian,
2/15/2018
Pros: Charting
Cons: No European equities
90% of these reviews are just plain fake news. I'm a professional trader, who has multiple brokers and I think tradestation is the cream of the crop. I've never had a crash. I move funds weekly. I've never had a wire just vanish into thin air. I've had more problems with TD ameritrade and fidelity. But on the flip side if you need hand holding go to TD Ameritrade, they will talk you through the wire process haha
by Lauri,
2/7/2018
Pros:
Cons:
I have traded with TradeStation for approximately 5 years. I've never had a good customer service experience. Multiple times, they have told me that a change on account #1 will not affect my second account, but every time, it affects my second account. So, today, I cannot access my money in account #2 because of a change on account #1. After 30 minutes on hold to talk to a customer service rep and receiving another customer service rep that did not seem to know the issues, I finally called back to close both accounts. Frustrating!!!
"TradeStation is known for one of the best trading platforms among online brokers with powerful strategy creation, useful testing tools, and
custom-built analytics. The firm is targeting very active investors (daytraders), and it is most popular among futures traders because of
low futures commissions."
TradeStation ranks high in the industry's most prestigious ranking of online brokers by Barron's. The company receives
4 stars out five and scores very high in Trading Experience and Technology, customer service & education, and research amenities.
TradeStation was rated by Barron's in the best four brokers for frequent traders and best five brokers for options traders.
The firm was ranked the best broker for international traders.
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