Axa Advisors Review

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AXA Advisors customer reviews 2018: complaints, feedback from clients, pros and cons. Is it safe to invest?

About AXA Advisors Investment Services

AXA Advisors broker is among largest investment companies in the U.S., one of the top financial services firms in Upstate New York. AXA Advisors Empire State Marketing Center has the resources to help clients take control of their financial future.


AXA Advisors Investment Options

Mutual Funds, UITs, Bonds, CDs, ETFs, Stocks, Money Markets, Alternative Investments, Concentrated Equity Strategies, Annuities, Insurance, Trust Services.


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AXA Advisors Customer Reviews

by Lisa, 2/12/2018

Pros: None aware of

Cons: My broker was deceiving and sold me insurance I did not want

Over 5 years ago I took out an educational savings plan for my daughter with monthly automatic withdrawals. I trusted the agent which was a big mistake. My other mistake was not carefully reading and understanding the contract. The agent snuck in an insurance policy on my daughter at an absurd rate so that 25% of my monthly premium was going to pay insurance only. I never agreed to any insurance on 2 year old! After 4 years of very negative returns due to the overpriced policy that finally dropped off, the agent refused to admit any wrong doing. Then after trying to cancel the automatic top off, with a charge per month by AXA of course, they said they could not do and the only way to stop was to cancel the entire account. What???? I will never trust this company again and neither should anyone else.

by Rick, 10/25/2017

Pros: None that I can see

Cons: Obvious bad procedures and plolicies

Needed an emergency withdrawal. Faxed them the same exact form filled out exactly as I had done before but with an extra fee for overnight processing. Three days later no call, no money. Really drop dead issue that was explained to broker and phone help and included instruction on fax. I phone them and was told I made a mistake filling out the form. I have to explain to them their phone operator said the fax would typically be processed in the first hour of opening business and instructions were to phone if there were any problems. I was told that if there is a problem with an emergency withdrawal, there is a 3-5 day wait before you are told! I was also told the distribution of my funds via the first withdrawal were a mistake so they shouldn't have made it! I told them "Don't you think I should have been told there was a mistake so I wouldn't make the same mistake twice?" and was told 'tough' in so many words. I was then offered to go ahead and 'push it through' based on phone instructions I had just given them and the funds would be wired the next day. I reminded them that this was not much of an accommodation on their part since I could just refax the corrected withdrawal paperwork and pay them the same $90 fee that they are charging me to get the same exact result. We'll see if the money actually gets here or else I will be back to write another review. What I really wanted to hear was "We will amend our procedures so it doesn't happen again" but it was never said. The withdrawal form is 16 pages! I suspect this is to present a daunting and confusing task to discourage people from getting their funds and making mistakes that they use to keep you from getting your money back.

by Phil, 10/19/2017

Pros: Broker: Nice, folksy individual with soothing sales pitch.

Cons: Assistant to broker: aggressive young film-flam artist obscuring details of costs and performance. Overall company opaque on details.

I paid dearly for my financial education by mistakenly getting involved with AXA Advisors. Avoid them like the plague. High fees, mediocre to poor performance of funds. My wife and I transferred our combined retirement funds to AXA and learned too late that they charge high fees and use limited range of mutual funds to which we paid additional fees (total = 5+%). That, with other funds tied up in a “can’t lose” annuity. We came to our senses after two years of watching no growth, but lots of happy talk. We pulled out, paying the early surrender fees and moved our money to Vanguard and TIAA index funds, where costs are minuscule in comparison (< 1%) and performance tracks the market. We paid the “stupid tuition” (early surrender fees), learned our lesson and have never looked back.

by Madera, 10/14/2017



Don't listen or talk to anyone associated with axa, They will steal your money but not until you are with them twenty years or more bad people BAD !!!!

by Heather Castro, 8/29/2017

Pros: None

Cons: I am a public teacher. They do not respond to appointment requests..

I have requested an appt with an advisor on 5 different occassions through my login account and have received no call back. Then I stopped contributing and I receive emails and calls weekly to book an appt. Secondly, I have been hung up on twice when I asked for forms to be sent so I can close and transfer my account. I am a public school teacher who has a 403b with them through a whole life policy. I learned about that a little too late. Let Dave Ramsey teach about them.
My opinions aren't necessary. Just read the facts.

by RKlatt, 8/21/2017

Pros: easy to talk with, straight shooter

Cons: conservative, uninformed

I was invested in two of there moderate risk products with guarantee riders. After doing some deep digging with another advisor I found I was paying a total of 5% AXA managing fees. In 5 years with AXA my net growth rate was less than 5% while the DOW had doubled. I have since found new products with other companies and considerably less managing fees.
Pin your advisor down. clarify what fees are associated with the product. Personally I have had a poor experience with AXA.

by Mark Toiv, 8/10/2017

Pros: They know how to sell aggressively

Cons: Their extremely dishonest

They sucked money out of my Dad for 25 years and then cancelled his policy for being about 17 days late on a payment. Found out that most of the premiums went towards the brokers commisions. They're customer service is designed in a way to get nothing done. They are very polite as they screw you over big time.

by Brittany Leimeister, 7/11/2017


Cons: Impossible to get a hold of once you've given them your money

Called when I switched jobs and kept getting told to call this and that person. I was definitely given the run around. Then I left several kind voicemails asking for a return call. Received 0 call backs! Absolutely ridiculous! Unfortunately the school I worked for set it's employees up with this company. I wish I would have known this and researched on my own.

by Sarah, 6/19/2017



I'm really annoyed at the processing time and the distribution of MY MONEY when I have requested it. Furthermore, after getting the run around with the forms to be completed. I was still unable to have my request honored for direct deposit. I'm not with a credit union or iffy bank, I'm with BBVA Compass. A week has went by and still no response from them or where they are at in releasing MY MONEY

by Melissa Parker, 5/14/2017

Pros: They can talk circles around the numbers making you think you will have an unlimited stream of money to outlast you based on their annuity structure.

Cons: It's all a scheme. They hire young recent grads and with little training coach them to lure their family and friends to come over as clients. Almost $1M of monies were transferred from my family. None of what we were told has come true.

This is the most dishonest and untrustworthy organization I have ever dealt with. I would strong warn anyone considering working for them or entrusting their money to them, to do a great deal of independent research. I feel certain you will make a different decision.

by Virgil, 3/4/2017

Pros: Act professional when you are transferring your money in or opening an account.

Cons: Read the other reviews!!! Very adept at hiding their poor performance and large hidden fees.

HUGE fees if you try to withdraw funds and a very painstaking process at that. The legal boilerplate of all the documents you sign when opening your account and creating a policy hide the fact that you will pay enormous amounts for very poor performance. If I'd been smart enough to research this company before investing my retirement funds with them I would have gone elsewhere. From account inception onwards I lost money month after month. I would have been much better off investing in a simple savings account even with the miserably low interest rates because at least I wouldn’t have lost money. Stay away!

by Trent C. Mulkern, 12/23/2016

Pros: Cannot reasonably make any broker pros.

Cons: Retirment services are less than advertised

They took a month and a half to withdraw an amount from my account. They seemed bent on making the withdrawal as difficult as possible. They finalized the withdrawal process with a fraudulent claim inquiry. They did not take out income taxes, as requested. They sent the check to me, vice to my bank account, as requested. After eight telephone calls, each representative I talked to seemed more ignorant than the last, when all they had to do was read from my account notes displayed on their computer. Return calls promised by the representatives did not occur. Promised actions on my behalf did not happen.

I cannot recommend their retirement services branch. They are, as a group, totally incompetent.

by Richie, 12/17/2016

Pros: Agent was knowledgeable for strategies but did not advise on the costs of their products which is very high.

Cons: No follow-ups after the sale...

I would give my own financial advice - steer away from AXA! They are efficient and professional TAKING your money but it is not a pleasant process when you retire and make withdrawals. They stopped direct deposits and did not communicate this change to their clients! Now you need to wait a week or more for a check in the mail. Oh ok, you can PAY EXTRA ($90) for faster service! The department that handles disbursements is THE WORST!! If they find a problem with your withdrawal form they do not call or send a letter to notify you! They leave you waiting for your funds that never come! If you don dot an i in your signature they will decline your request for your own money! I think most of the disbursement dept personnel have GED level education.

by Vicki, 12/7/2016

Pros: NONE Preferably I would give it 0 stars

Cons: No Communication other than an email on updates. I didn't even get these the first yea..

My broker left the company after shortly bilking me out of a 130,00 401k with promises of a possible 8% a year (when I talked to a different broker from this company informed me only 4% guaranteeed on the higher risk account). In reality it wasn't even 1%. I lost money on a 401k that was earing me $4000-$6000 per year. I was never notified of this broker leaving or of being assigned another broker. They blame me for lack of communication. If I hadn't been watching my account for the past years and finally contacting someone, I would never had know she left. This company preys on school employees who barely make enough to support themselves. In the state of Arizona we have a great retirement system that we contribute over 11% of our hard earned money to a retirement account. AXA swoops in with the guise of helping staff get loan forgiveness, but most find it won't happen because our small income as a new teacher "is too much to qualify us for the loan forgiveness" Then AXA starts their sales pitch of investing in their "Cornerstone retirement" program. In reality it is a life insurance where it doesn't earn what is promised. You are locked in once you sign the contract. Their investments lose you money and if you want to withdraw to rollover into a better 401k or other investment company they hit you with a hefty fine. Currently if I withdraw early I lose an addtional $8,000 dollars. I would not under any circumstances recommend this investment company to a dog.

by Pilar M., 11/3/2016



If I could give zero stars I would. AXA financial advisor conned my mother into changing her term life insurance policy to a flexible premium variable policy and then he mis-managed the funds. He sat in her dining room and said that this was a policy that he would sell to his own family. When she started to see the value of her policy diminish, she called him and he laughed at her. A policy she contributed to for 17 years is now worth nothing. The original financial advisor has since left the company and the new advisor assigned to her account just told her that the policy was basically set up to fail, but the company will not do anything to recoup the amount she has invested.

by John J., 10/1/2016

Pros: Great customer service and products


My advisor was very knowledgeable and whenever I called him, he was on the spot with getting what I needed done. Their insurance products are great ways to diversify a tax-free investment. Glad I found them. Would recommend

by Dean Ness, 7/23/2016


Cons: Difficult to transfer funds

When I learned my annual investment costs for my school system 403b were 2.34% vs the .05% for my Vanguard index fund I began the process to transfer this to Vanguard.

Without, going into detail AXA, in my opinion has made it an unnecessarily difficult process. Based on the 0 customer service I have received in the last 10 years, the high expenses of the fund, and the difficulty I've had transfering this I would definitely not recommend them.

by RF, 11/30/2015

Pros: None

Cons: Lied and misrepresented product

Took our premiums since 1989 on a policy that was supposed to pay out $100,000 upon death. Have paid approx. $10,000 in payments on our life insurance policy. Called (after taking out another premium payment) to let us know that the policy only had a cash value of $680.00 and that the policy would be worth $0 in 2019. Offered to sell us more expensive insurance. Is willing to take payments for another two years and then cancel the policy. This is in direct opposition to the representations made in 1989. If you want to waste your money and have no life insurance to speak of, this is the company for you. Do yourself a favor and sign up with an honest and reputable company. This company is neither.

by Mike W, 11/29/2015



Terrible company promoting and rewarding their agents for only telling their clients the "up side" of their products...never the "downside". We thought our broker was acting in our best interest when we invested with him, but it soon became clear that he was only interested in how many contracts he could sell us. He is an insurance salesman not a financial planner. Took us way too long to figure it out. He locked us in with excessive surrender charges and M&E fees...which he never explained. We had to find out on our own. When I asked for some consideration, everyone I talked to said "NO" there is nothing we can do. Stay away from this company. They are blood sucking thieves with only their best interest at heart...not yours!

by Carolina S., 10/25/2014

Pros: Very professional and educational experience


I have an MBA from the Wharton business school and I'm employed at an investment banking firm. I thought I knew most aspects of financial planning. I received a cold call from an Axa advisor, curious I decided to meet with him. I have now been a client for 8 years and I'm happy to say it has been a very professional and educational experience. My tax efficient investment portfolio has outperformed the overall market while having downside risk. The financial planning process forced me to take a step back and really start to think more about maximizing my after-tax returns using tax efficient strategies. I would recommend the experience for those who think in 30 day trading cycles vs a decades.

by Gary H., 1/2/2014



Horrible. If you want to turn 40K into 20K then invest your money with these people. How do you call yourselves professional financial planners when you only meet with your client once a year and never call and ask what is it that you want to do when the market turns? And then they basically asked us to take our lousy combined 80K and go somewhere else. We got the definite impression that they couldn't be bothered with such a measly amount. Never again and I would suggest you stay away as well.

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AXA Advisors reviewed by former and current clients. AXA Advisors customer reviews: 21. Rating: 2.